Fulfillment Associate

About the company

foodpanda is part of Delivery Hero Group, a global local delivery platform focused on getting meals and essentials to customers quickly and conveniently. The group operates in about 65 countries, is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index.

Role overview

foodpanda is a leading on-demand food delivery business in Singapore, connecting customers with a wide range of popular restaurants for fast delivery to homes and offices. The team is hiring a self-motivated Fulfillment Associate to help run day-to-day warehouse operations in Singapore. This position follows shift-based schedules.

Why this role

• Work in a modern warehouse environment with air conditioning and no heavy machinery, within a friendly and fast-moving team.
• Gain exposure and growth opportunities in operations.
• Take part in regular fun activities, team-building sessions, and company events.
• Contribute meaningfully to a rapidly expanding global organization.
• The role is based in Singapore and reports to the Warehouse Manager.

Key responsibilities

• Handle and coordinate warehouse workflows from receiving goods to dispatching orders, ensuring tasks are completed on time.
• Use standard operating procedures to keep inventory accurate and goods moving efficiently.
• Carry out stock checks such as cycle counts, expiry verification, replenishment, and FIFO practices while meeting food safety standards.
• Support and guide agency pickers by setting daily work priorities so store requirements are met within the allotted time.
• Work with the Warehouse Manager on manpower planning and daily deployment arrangements.
• Be available for monthly cross-store deployment based on business requirements.
• Take part in Workplace Safety & Health processes, including periodic risk assessments, to support regulatory compliance.
• Serve as a role model for company quality standards and SFA requirements for agency pickers.
• Ensure warehouse tools and equipment are properly maintained and serviced for uninterrupted operations.
• Use the company’s troubleshooting process to raise tickets for access-related issues when needed.
• Refer to updated SOPs and internal resources when clarification or improvement is needed.
• Complete required data entry and compliance reporting in line with SOP expectations.
• Keep work areas tidy, organized, and ready to support picking, fulfillment, and restocking activity.
• Promote safe work habits and remain alert to the safety of colleagues and contractors.

Requirements

• Comfortable working in a fast-paced environment.
• Self-driven and able to operate independently.
• Working knowledge of 5S practices and a habit of applying them consistently.
• Comfortable using mobile devices, laptops, and digital communication tools.
• Strong spoken and written English communication skills.
• Willingness to work across different store locations within a cluster according to roster and operational needs.
• Dependable attendance with minimal unplanned leave and proper adherence to leave procedures.
• Prior experience in a warehouse or retail setting is preferred.
• Experience with warehouse or inventory management systems is an advantage.

Additional information

This role requires shift-based work and may involve cross-deployment across locations depending on operational needs. The position is focused on warehouse fulfillment, inventory accuracy, food safety, workplace safety, and operational compliance.