Front Office Executive

About the Company

Suraksha Diagnostics began operations in 1992 in Kolkata, starting out as one of the city’s earliest diagnostic centres offering pathology and radiology services together under one roof. Its focus on accuracy, service quality, and convenience helped the organisation grow steadily. Within three years, a second centre was opened in Siliguri, which is still the largest facility of its kind in North Bengal and serves patients from the region as well as nearby states and countries. Over time, the organisation expanded across West Bengal, Bihar, Assam, and Shillong.

Role Overview

The Front Office Executive will manage patient-facing desk operations, support registration and billing, coordinate appointments, and ensure smooth communication between patients, doctors, and internal teams. The role requires a professional, courteous approach and a strong focus on service quality and confidentiality.

Key Responsibilities

• Greet patients, assist them with registration, and respond to their initial enquiries.
• Process billing, collect payments, and coordinate appointment bookings.
• Work closely with doctors and internal departments to keep patient movement organised and efficient.
• Update and maintain patient data accurately in the system.
• Handle incoming calls and address patient questions in a professional manner.
• Coordinate report dispatch and ensure patients receive timely follow-up communication.
• Protect patient confidentiality at all times.
• Provide a high standard of customer service while maintaining a polite and professional manner.

Requirements

• Applicants should have 1 to 5 years of experience in front office, reception, customer service, or patient care roles.
• Experience in hospitals, diagnostic centres, clinics, or other healthcare settings will be preferred.
• Strong spoken and written communication skills in English, Bengali, and Hindi are required.
• Basic computer proficiency, including MS Office, is needed; familiarity with hospital software or LIS will be an added advantage.
• Candidates should have a pleasant personality and good interpersonal and multitasking abilities.

Eligibility

Graduation is not mandatory for this role.

Additional Information

Compensation is listed as INR 1,50,000 to 2,00,000 per year. This position is based in Kolkata and is intended for on-site work.