Front Desk Associate

About WeWork

WeWork offers flexible workspace solutions designed to help companies of every size grow across more than 37 countries. The organization sees itself as helping shape the future of work by building a worldwide community and giving members the support and environment they need to do their best work.

Role Overview

As a Front Desk Associate, you will be the primary welcoming presence at the location and a key contact for members and visitors. You will work from one of WeWork’s locations on weekdays only and support the Community Management team. The exact nature of the role may vary depending on whether the site is a Classic location or an Enterprise location, since Enterprise sites can involve different holidays, systems, operational processes, relationship management needs, and property-related responsibilities.

Key Duties

• Create a warm, inviting atmosphere for members, guests, and occasionally their pets by greeting everyone who enters the space.
• Learn people’s names, respond to questions, and help resolve concerns so members and guests feel recognized and supported.
• Assist the Community Management team with daily front desk operations, including handling mail and packages.
• Help keep the building running smoothly by making small adjustments and supporting operational needs as they arise.
• Work under the guidance of the Community Associate, Community Lead, and Community Manager as needed.
• Develop strong knowledge of WeWork products and services and confidently promote relevant offerings to members and visitors.
• Maintain a positive service mindset while representing WeWork’s values and mission.

Front Desk Management

• Welcome all members and guests courteously and professionally.
• Staff the front desk during scheduled business hours and serve as the on-site contact at the Community Bar.
• Register and check in visitors in line with guest policy requirements.
• Introduce first-time visitors to the space and share useful information so they feel oriented and comfortable.
• Issue and collect keys for members and guests when required.
• Keep the front desk tidy, organized, and free of clutter.
• Inform members about food deliveries and package arrivals.

Member Engagement

• Build relationships by learning members’ and guests’ names and understanding their businesses.
• Record relevant member notes and details in WeWork systems.
• Answer questions accurately and recommend suitable WeWork products or solutions where appropriate.
• Spot opportunities to recognize member achievements and important milestones.
• Explain WeWork policies and procedures clearly to members and visitors.
• Recommend nearby restaurants, delivery options, catering services, outing venues, post offices, shipping centers, and supply stores.

Building Operations and Management

• Support day-to-day mail and package handling, including receiving, sorting, processing, and organizing items.
• Understand and explain mailroom and mail-handling policies.
• Monitor shared areas and make small fixes or resets such as picking up litter, straightening furniture, and tidying cushions.
• Help keep amenities stocked and available, including items such as treat bowls, keycards, and printers.
• Respond quickly and appropriately to emergencies or incidents, escalating and documenting them when needed.

About You

The ideal candidate is outgoing, service-oriented, and comfortable being the public face of the brand. You should enjoy meeting people from different backgrounds, thrive in face-to-face interactions, and be confident handling multiple tasks while keeping the member experience front and center. A background in hospitality, retail, or customer service is helpful, though not mandatory. Strong written and verbal communication, basic computer skills, and a collaborative, dependable approach are important. A secondary school certificate is preferred but not required.

Work Environment and Expectations

This is a weekday, on-site role based in Dublin, County Dublin, Ireland. The position may involve differing holidays, systems, operational requirements, relationship expectations, and property responsibilities depending on the location type. The role also involves working as part of a community-focused hospitality team and contributing to a culture built on integrity, dependability, accountability, self-awareness, strong work ethic, compassion, and alignment with WeWork’s mission and values.

Life at WeWork

WeWork describes its culture as one built around ambition, collaboration, and community. Team members are encouraged to bring curiosity, openness, and a willingness to contribute to shared goals. The environment values diverse perspectives and teamwork, with opportunities to connect through employee communities and broader global initiatives.