ఉద్యోగ వివరణ

Role overview

As a Client Success Manager at Navan, you will act as a strategic advisor and dependable partner to important customers. Your main responsibility is to help clients succeed, increase satisfaction, and ensure they realize the full value of the platform across the entire relationship. A major part of the role is guiding customers through a complex transition from older R&M technology to the Navan platform, making the shift smooth, well-managed, and highly supported. You will build trusted relationships with multiple stakeholders and serve as the customer advocate, with a strong emphasis on adoption, retention, and long-term partnership rather than short-term commercial goals.

Key responsibilities

Own the customer relationship end to end, including the migration journey and all post-sale activities that follow.
Lead complex migrations involving multiple stakeholders, taking projects from early scoping through launch and hypercare support.
Improve product adoption, retention, and compliance by delivering consultative guidance and enablement for both end users and administrators.
Create and sustain trusted relationships with executive-level and other key stakeholders to keep priorities aligned and maintain high satisfaction.
Run regular health reviews, Quarterly Business Reviews, and Strategic Business Reviews to monitor customer health, satisfaction, adoption, retention, and churn risk.
Represent the customer internally to Product, Engineering, and Sales by sharing feedback, highlighting product gaps, and helping resolve escalations.
Build strong knowledge of the Navan platform and its integrated Premier value proposition so you can explain relevant features clearly.
Partner with Product and Engineering to identify, document, and track enhancement requests.

Required experience and abilities

At least 7 years of experience in Customer Success Management or Account Management, with a strong focus on customer satisfaction and retention.
Demonstrated success managing complex migration or implementation initiatives with multiple stakeholders, ideally within Corporate Travel Management and preferably for law firms or similar professional services organizations.
Strong project management, planning, and strategic problem-solving skills, especially in change-heavy migration environments.
Excellent communication and emotional intelligence, with the ability to address resistance to change and secure executive alignment across administrators and other stakeholders.
Results-driven approach, customer-first mindset, and excellent attention to detail.
Bachelor’s degree preferred, or equivalent professional experience.

Compensation note

The advertised compensation range may be adjusted based on business needs. Starting pay is influenced by the candidate’s location, skills, experience, market conditions, and internal parity. For positions with on-target earnings, the stated range includes both base salary and target incentive compensation, and some roles may include a ramping draw period. Candidates may receive additional details from the recruiter.

Pay range

USD 97,500 to USD 130,000.

Customer Success Manager