Customer Service Representative Associate

About the Company

Accendra Health works to simplify the healthcare experience by helping people access important products and services beyond the traditional hospital setting. Through its Apria and Byram Healthcare brands, the company supports patients across communities nationwide and focuses on long-term, personalized care.

The organization is seeking people who want work that makes a real difference and who are motivated by the goal of bringing care to life.

Role Overview

The Customer Service Representative Associate will deliver a positive patient experience in a high-volume inbound call center. This role involves explaining products and services, hearing patient concerns, resolving issues, and coordinating supply orders.

The expected pay range for this position is $19 to $22 per hour. Final compensation may change depending on job-related factors such as experience, skills, education, and location.

Key Responsibilities

• Review incoming orders and process them through fax and digital systems.
• Place outbound calls to patients and referral sources when necessary.
• Use internal tools and reference materials to support accurate order entry.
• Apply detailed knowledge of Byram products and therapies while assisting patients.
• Communicate clearly with patients, colleagues, healthcare professionals, and sales partners.
• Work consistently toward required performance metrics.
• Take on additional duties as assigned.

Required Experience and Skills

• A high school diploma or equivalent is required.
• At least 1 to 2 years of customer service experience is required.
• Prior call center experience is preferred.
• Strong verbal and written communication abilities are essential.
• Comfort using MS Office and moving between multiple software platforms is needed.
• Ability to learn product lines and therapy offerings quickly.
• Strong service orientation with the ability to handle patient concerns effectively.
• Soft skills that contribute to a better patient experience are important.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) retirement plan.
• Flexible spending accounts.
• Basic life insurance.
• Short-term and long-term disability coverage.
• Accident insurance.
• Teammate assistance program.
• Paid parental leave.
• Domestic partner benefits.
• Programs supporting mental, physical, and financial well-being.

Equal Opportunity and Hiring Notes

Accendra Health is an equal opportunity employer and considers all qualified candidates without regard to protected characteristics under applicable law.

The company is not accepting unsolicited help from search firms for this opening. Phone calls and emails regarding this role are not desired. Any resume sent by a search firm without a valid written agreement will be considered company property, and no fee will be paid if the candidate is hired through such a referral.