Customer Quality Engineer

Position summary

This role is focused on managing customer-visible quality performance for assigned integrated circuit (IC) products within a semiconductor backend manufacturing setting. It is a practical, individual contributor position that centers on customer complaints, failure investigation, root cause determination, and corrective action planning to improve quality outcomes and support zero-defect delivery.

The position serves as the technical bridge between customers and internal functions, enabling quick closure of issues and ongoing quality improvement. It does not include ownership of enterprise-wide QMS systems.

Key responsibilities

In this role, you will act as the main quality contact for assigned customers and products, handling complaints, deviations, and escalations with accurate and timely technical communication.

You will lead structured problem-solving efforts such as 8D, including containment, root cause identification, and the rollout of corrective and preventive actions. You will also prepare customer reports, technical summaries, and 8D responses.

The job includes coordination and execution of failure analysis for IC and package-related quality concerns across assembly, test, and reliability areas. You will use quality methods such as RCA, FMEA, SPC, DOE, and data analysis to understand failure modes and process weaknesses.

You will work with manufacturing, package engineering, test, and reliability teams to remove defects and confirm that corrective actions are effective and that issues do not recur.

Additional responsibilities include reviewing customer quality metrics such as PPM, escapes, DPPM, RMA trends, and reliability performance, then driving improvements to lower complaints and strengthen outgoing quality.

You will support new product introduction by identifying and reducing customer-specific quality risks early, and you will also contribute to process change notifications from a customer quality standpoint.

The role also involves ensuring products align with customer-specific quality expectations and acceptance criteria, while supporting customer audits, technical discussions, and follow-up actions as a technical contributor.

Requirements

The ideal candidate should have strong practical experience with 8D, root cause analysis, and corrective action implementation, along with a solid understanding of IC backend manufacturing, assembly, test, and reliability processes.

You should be comfortable using tools such as FMEA, SPC, DOE, yield analysis, and defect Pareto analysis. Experience handling customer complaints, RMAs, and escalations is important.

Strong technical communication and cross-functional coordination skills are needed, along with a data-driven approach that can turn analysis into concrete improvements.

A bachelor’s degree in engineering is required, preferably in Electrical, Electronics, Mechanical, or a related branch. The role expects 5 to 9 years of experience in Customer Quality, Product Quality, or Quality Engineering.

Prior experience in semiconductor backend or IC manufacturing is strongly preferred. Exposure to Six Sigma or Lean tools will be considered an advantage.

Additional information

This is a full-time, on-site role based in Mayang, Assam, India. The position is a hands-on technical quality role and does not include ownership of the enterprise QMS platform.

No stipend, salary amount, internship duration, or start date was specified in the source information.

No vacancy count, perks, or separate eligibility note was provided.

Quality focus areas

The work emphasizes customer complaint handling, technical issue resolution, recurrence prevention, defect reduction, and sustained improvement in outgoing quality. The role also requires close cooperation with internal engineering and manufacturing teams to protect customer satisfaction and product reliability.