Concierge

Role overview

This is a full-time, non-management concierge position based in Marina Bay, Singapore. The role is focused on creating a guest experience that feels seamless, personalized, and memorable throughout the entire stay. Rather than simply handling check-in and check-out, the concierge team is expected to proactively support guests, resolve requests, share local knowledge, and help make each interaction feel like part of the overall experience.

The job also requires a strong commitment to safety, confidentiality, policy compliance, service quality, professional appearance, and respectful communication. The work is physically active and may involve standing, sitting, or walking for long periods, as well as handling objects up to 10 pounds without assistance.

Key duties

• Build strong knowledge of all hotel facilities, operating hours, dining concepts, room types, rates, packages, promotions, room counts, VIP arrivals and departures, and scheduled group activities.
• Stay informed about local events, attractions, holiday schedules, and area resources that may help guests.
• Follow hotel and department procedures, safeguard keys and radios, and coordinate with the supervisor or previous shift on pending business and follow-ups.
• Use the computer system as required, prepare the workstation with the right supplies, keep the area tidy, and request additional materials when needed.
• Maintain updated vendor and reference information so guest requests can be handled efficiently.
• Review in-house guest details, answer calls promptly and professionally, and respond to guest needs quickly and courteously.
• Coordinate guest arrangements with internal teams and external vendors, including transportation, airline changes, limousine bookings, car rentals, airport transfers, babysitting, banking services, mailing and delivery, interpretation, restaurant bookings, nightlife, laundry, alterations, film processing, entertainment, sporting activities, formal wear, flowers, salon visits, shoe shining, shopping help, tickets, sightseeing, medical support, and religious services.
• Record all relevant request information in logs, keep records updated throughout the shift, and complete confirmation cards for each arrangement made.
• Resolve complaints using immediate service recovery steps and ensure guest satisfaction is restored.
• Arrange guest amenities, coordinate room delivery, and provide clear directions and marked maps for local travel.
• Help guests locate lost luggage and manage cashiering duties such as limousine charges, report balancing, and receipt drops.
• Work cooperatively with hotel colleagues, ensure proper handover and line-up communication for late-starting team members, and complete required training and certification.
• Carry out any other reasonable duties assigned by the hotel.

Requirements

• High school diploma or GED equivalency is preferred.
• No previous work experience is required for this role.
• There is no supervisory experience requirement.
• No license or certification is needed at the time of hire, though the role includes completion of the training/certification process.
• Applicants must be able to work in a physically active environment and maintain a professional standard of conduct, appearance, and communication.
• Strong familiarity with hospitality service, local knowledge, guest handling, and administrative coordination is important.

Additional information

Job number: 26056521.

Job category: Rooms & Guest Services Operations.

Schedule: Full time.

Remote work: No.

Position type: Non-management.

This employer is committed to equal opportunity and non-discrimination, including on the basis of disability, veteran status, and other legally protected characteristics.

The organization emphasizes a luxury service culture and expects team members to follow its standards of excellence, service values, and guest care principles.

Employees are expected to be proud of the work they do, contribute to a respectful global team, and help uphold the brand’s standards every day.

About the employer

The company operates award-winning luxury properties worldwide and is known for creating exceptional guest experiences. Team members are encouraged to be thoughtful, creative, compassionate, and committed to delivering a high standard of hospitality.