Client Care Representative - Chermside

Role overview

We are seeking a dedicated client care and administration professional for a hearing clinic in Chermside, Queensland. This position is ideal for someone who enjoys face-to-face interaction, delivers high-quality service, and wants work that has a meaningful impact on people’s lives. The role supports an older client base and contributes directly to their hearing health journey.

This is a permanent full-time role with a fixed Monday to Friday schedule from 9:00am to 5:00pm. Full training and continued support will be provided, and the business is looking for someone interested in building a long-term career.

About the employer

Connect Hearing is a major hearing healthcare provider with more than 180 clinics across the country. The organisation focuses on improving lives through better hearing and is part of Sonova, a global leader in hearing care solutions operating in over 100 countries. The company’s mission is to help create a life without limitation through the sense of hearing.

Key duties

• Greet clients warmly and manage their visit to ensure a smooth and positive experience.
• Book and reconfirm appointments for clinic clients.
• Support clinicians such as audiologists and audiometrists with administrative tasks.
• Handle daily clinic operations, including opening and closing responsibilities.
• Respond to incoming phone calls and monitor the shared email inbox.
• Process billing accurately and accept a variety of payment methods.
• Learn and use the required software and digital tools confidently.

Requirements

• Previous experience in customer-facing service and/or administration.
• Strong commitment to providing an excellent client experience.
• Clear communication and attentive listening skills.
• High energy, resilience, and self-driven work habits.
• Strong planning, organisation, and time management abilities.
• Comfort working independently as well as collaboratively.
• Results-focused mindset with attention to the best outcomes for the clinic and clients.
• Intermediate-level computer literacy.
• Interest in learning about hearing aid features and basic maintenance or repair.

Benefits

• Competitive pay package with base salary and monthly performance bonuses.
• Salary packaging options.
• Uniform allowance.
• Paid parental leave.
• Paid birthday leave.
• Access to discounts with more than 500 retailers through the employee benefits hub.
• Discounted Sonova products for employees and their families.
• Online wellbeing resources and employee assistance support.
• Access to a learning platform for professional development.
• Opportunities for growth within the role and beyond it.
• A values-led, people-first workplace culture.
• The chance to be part of a supportive team in an innovative hearing industry business.
• A rewarding position with genuine purpose.

Equal opportunity statement

The employer is an equal opportunity organisation and is committed to fair treatment and equal access to employment for all people, regardless of ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or other legally protected characteristics.