Claims Call Center Representative

About Zurich

Zurich is a major global insurer with a broad portfolio of services for individual customers, small businesses, mid-sized organizations, large enterprises, and multinational corporations across local and international markets.

Role Overview

Zurich is looking for confident, outgoing, and self-driven customer care professionals to join its Claims Call Center team, with an anticipated start in early August 2026. This position includes a comprehensive six-week training program designed to prepare you for the work ahead.

Important location note: Candidates must reside in the United States. The most suitable time zones are CST, PST, and MST.

What You Will Do

• Record first notice of loss claims received through phone and other reporting channels accurately and within required timelines.
• Handle more complex claims questions and issues, knowing when to escalate or involve other team members so customers and colleagues receive clear, effective support.
• Work with internal teams and external customers to exchange information, confirm facts, and resolve questions or issues efficiently.
• Share suggestions and observations with the team to help strengthen service quality.
• Work in line with company procedures and comply with risk and regulatory expectations.

Schedule and Work Setup

• The shift is eight hours long and falls within the operating window of 7:00 AM to 7:00 PM, Monday through Friday, Central Time.
• The role is fully remote, and training is also conducted remotely.

Compensation and Benefits

• Hourly pay is estimated at $17.79 to $21.64, with eligibility for a 5% short-term incentive bonus.
• Annual merit increases may be available.
• There is potential for overtime earnings.
• Employees may receive generous paid time off.
• 401(k) matching is offered.
• Career growth and internal mobility opportunities are available.
• Medical, vision, and dental coverage are provided.

Training

New hires receive six weeks of in-depth training to build the knowledge and skills needed for the position.

Work From Home Requirements

• A dedicated workspace that is quiet and free from distractions is required.
• You must have a reliable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speeds.

Basic Qualifications

• High school diploma or an equivalent credential is required.
• At least six months of customer service experience is needed.
• Previous data entry experience is required.

Preferred Qualifications

• Six months of call center experience is preferred.
• Strong data entry ability, including typing at 32 words per minute or faster, is preferred.
• Experience using Windows-based operating systems and Microsoft Office is preferred.
• Ability to move between multiple computer screens and browsers quickly and accurately is preferred.
• Strong understanding, professional presence, and clear oral and written communication are preferred.
• Excellent attention to detail and problem-solving skills are preferred.
• Prior insurance knowledge is an advantage.

Additional Information

Compensation at Zurich depends on the role, work location, skills, and experience. The company follows applicable local pay laws to support fair compensation. Candidates whose salary expectations exceed the listed range are still encouraged to apply. The pay range provided is a national average and may differ by location.

Zurich offers competitive pay and benefits for employees and their families. The company also emphasizes growth, inclusion, and a supportive workplace, and has more than 150 years of experience in risk management with coverage across 25+ industries, including 90% of the Fortune 500.

Zurich North America does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by law. Equal opportunity applies to disability/veterans. Zurich also complies with 18 U.S. Code 1033.

Unsolicited CVs from agencies are not accepted. Preferred vendors should use the company’s recruiting agency portal.

Remote working is available. Sponsorship is not offered.

Location options include virtual offices in Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.