Casualty Claims Handler

Role Overview

A growing, values-led insurer is hiring a Casualty Claims Handler to strengthen its claims team in Dublin. This is a strong opportunity for someone with practical claims-handling experience who wants to build their career in a collaborative and supportive setting.

You will look after a portfolio of liability claims and work closely with an experienced team, reporting into a respected Head of Claims. The role has been created because of ongoing business expansion.

Key Responsibilities

• Take ownership of casualty claims from the first notice through to final settlement.
• Carry out detailed investigations to reach accurate assessments and resolve matters promptly.
• Work with brokers, policyholders, loss adjusters, and other stakeholders as required.
• Handle claims in accordance with internal processes, regulatory obligations, and agreed service levels.
• Keep claims files, records, and supporting documentation complete and up to date.
• Assist the broader claims function and contribute to process and service improvements.
• Provide excellent customer support while ensuring outcomes remain fair and well balanced.

Experience and Qualifications

• You should have at least 2 years of experience handling liability or casualty claims.
• Experience managing your own caseload and organising priorities effectively is important.
• Strong communication skills and confidence in managing relationships with multiple stakeholders are required.
• APA (Commercial) is the minimum qualification needed.
• CIP is preferred, though the employer is open to supporting someone who is working toward it.

What’s on Offer

• Competitive pay, based on experience.
• 25 days of annual leave.
• Flexible working with both hybrid and remote options.
• Pension plan with matched employer contributions.
• Employee Assistance Programme.
• Cycle-to-Work and commuter travel benefits.
• Budget and backing for training and professional qualifications.
• Support for financial wellbeing.
• A flexible, supportive environment focused on wellbeing, learning, and long-term career progression.