Account Manager

Company Overview

Builderscrack has been helping New Zealand homeowners connect with trusted local tradespeople since 2007. Backed by the hipages Group in Australia, the business aims to make home improvement simpler and more efficient for everyone involved. Homeowners can post a job, compare quotes from nearby tradies, and select the best person for the task, while trades businesses gain access to flexible plans and a consistent flow of quality work.

The platform has been highlighted by publications and programmes such as Property Investor, Homed, OneRoof and The Block, and has also earned recognition from Fair Go. Builderscrack is also proud to be named a Great Place to Work® Best Workplace in New Zealand, reflecting a collaborative and supportive workplace culture.

Why Join Us

• $70K base salary plus Kiwisaver and $20K uncapped commission potential
• Work from a prime CBD office on Victoria Street
• Hybrid setup with 2 days working from home
• Inclusive, values-led and encouraging team culture
• Room to develop your career and create real impact
• Regular team activities, birthday leave and additional benefits

Role Summary

As an Account Manager, you will support tradie customers in getting the most value from the Builderscrack platform. Your focus will be on helping them attract more clients, use the digital tools effectively, and achieve better results through personalised account support.

Success in this role means retaining and expanding a large customer base, hitting and surpassing KPIs and sales goals, and using strong product knowledge to improve conversion and revenue outcomes.

Key Responsibilities

• Consistently meet and outperform daily, weekly and monthly sales targets and KPIs
• Handle a large number of inbound and outbound calls, usually around 60 to 80 per day
• Manage a portfolio of trade accounts by growing, nurturing and retaining customers
• Carry out renewal conversations and re-engage former customers
• Support tradies in making the most of their profile and subscription
• Clearly communicate the value, benefits and return on investment of the platform
• Respond to objections, close sales and move customers into higher-value plans
• Keep CRM data accurate and maintain up-to-date product knowledge

About You

• You have experience in a phone-based role that involved handling high call volumes
• You bring a solid background in sales, account management or customer retention
• You have a track record of meeting and exceeding KPIs and targets
• You are organised, driven and motivated to help customers succeed

Team and Workplace Culture

• You will join a close-knit, diverse group of collaborative people who enjoy solving problems and pursuing new opportunities
• The organisation uses a strengths-based approach and provides in-house coaching to help people build on what they do best
• The office is brand new, spans 300 sqm, and offers views of the park and city, with cafes, restaurants and pubs nearby
• There is a strong emphasis on social connection through regular events and gatherings
• You will also be connected to the wider hipages Group, which is an Australian Great Place to Work certified company

Additional Information

Builderscrack values diversity and inclusion and encourages applicants from all backgrounds to apply, even if they do not meet every requirement listed. The company emphasises innovation and collaboration as core values and notes that it is more interested in learning about you as a person, team member and leader than expecting perfection across every criterion. The employer also participates in the Circle Back Initiative and commits to responding to every applicant.