Support Representative

About the Company

The organization is centered on customer care and is dedicated to providing dependable support while helping create positive experiences for customers and partners. Its support function is key to answering queries, raising service quality, and keeping interactions across business channels running smoothly.

The workplace values empathy, professionalism, collaboration, and a mindset of ongoing improvement.

Role Overview

The company is looking for a Support Representative who can deliver prompt, effective help to customers, users, and internal teams. This role involves resolving questions, investigating issues, offering solutions, and maintaining a consistently high level of service across several communication channels.

Key Responsibilities

• Handle customer and user queries via email, phone, live chat, and support systems.
• Share clear, correct information about products, services, and procedures.
• Diagnose problems and work with the right internal teams to reach a resolution.
• Track support cases, complete follow-ups, and manage escalations until closure.
• Keep accurate notes of customer conversations and case progress.
• Spot repeated issues and pass along insights that can improve products and services.
• Help customers with account creation, onboarding, and routine service requests.
• Monitor customer satisfaction and support-related performance indicators.
• Work closely with operations, technical, and business teams to improve the customer experience.
• Adhere to company policies, service expectations, and support workflows.

Candidate Profile

Applicants should have a Diploma or Bachelor’s degree in Business Administration, Communications, Customer Service, IT, or a similar discipline. Fresh graduates are welcome, and having 1 to 3 years of experience in customer support, service operations, helpdesk, or comparable roles is considered an advantage.

Strong spoken and written communication, solid customer service instincts, and the ability to solve problems calmly are important for this role. Candidates should also be organized, detail-focused, capable of managing multiple priorities, and comfortable using Microsoft Office and support tools. A positive, proactive, and collaborative attitude is expected.

Preferred Background

Experience with CRM systems, ticketing tools, or customer support platforms such as Salesforce, Zendesk, Freshdesk, Intercom, or similar products is beneficial. Exposure to digital products, SaaS, e-commerce, fintech, or technology services is also helpful. Familiarity with customer experience practices, service improvement methods, multi-channel support, and multilingual communication would be an added plus.

What’s Offered

• Hybrid work arrangement in Singapore.
• Chances to build expertise in customer support and service operations.
• Training, mentorship, and avenues for career advancement.
• Exposure to customer experience, technology, and business operations.
• A collaborative and supportive team environment.
• Competitive compensation and benefits.

Additional Information

This is a full-time role at an entry to mid-level seniority band. The position is based in Singapore and follows a hybrid working model.