Store Manager

Role overview

This position is responsible for leading a supermarket store team, guiding department managers and supporting an environment where both customers and team members have a positive experience. The role focuses on strong day-to-day leadership, operational discipline, customer service, safety, and building a connected workplace culture.

Roster

The expected roster is Monday to Sunday, with working hours from 7:00 AM to 10:00 PM.

What the role involves

• Lead and coach the store team to deliver a consistently strong shopping experience.
• Work alongside the Assistant Store Manager to guide Department Managers and help the team perform at a high standard.
• Create an inclusive, welcoming store culture where people feel they belong.
• Support day-to-day operational standards and customer service delivery across the store.
• Keep safety front and centre by making sure correct procedures are followed for customers and team members.
• Help build rosters that give the team consistency and ensure the right people are in place at the right time.
• Coach and develop team members so they can grow into stronger leaders and advance their careers.
• Use data and store insights to understand customer and team needs and improve priorities.
• Stay commercially aware, respond quickly to change, and adapt where needed.
• Build relationships with the local community and contribute to sustainability initiatives.

What you bring

• Strong motivation to lead store operations with a clear focus on customers and team performance.
• Ability to collaborate effectively with others to achieve strong outcomes.
• Self-awareness about your leadership approach and a willingness to keep developing.
• A genuine commitment to creating positive customer experiences through everyday actions.
• Understanding of teamwork and the role it plays in delivering a great shopping experience.
• A curious mindset and eagerness to keep learning and growing.

What you can expect

• Opportunities to build your career through practical experience and learning.
• Flexibility to support a healthy work-life balance, discussed according to personal and business needs.
• Workplace support, including 24/7 access to the Sonder App for you and your family.
• Access to Grace Papers to help balance work and family life.
• A progressive and competitive leave policy.

About the organisation

The employer is part of a large retail group with more than 200,000 team members working together toward a shared purpose of creating better experiences for a better tomorrow. The organisation serves more than 24 million customers every week and promotes a culture of genuine care, flexibility, innovation, and career growth.

Inclusion and accessibility

The workplace values diversity, equity, inclusion, and belonging. Candidates from all backgrounds are encouraged to apply, and reasonable adjustments can be supported during the hiring process.