Service Associate - Concierge (Doorman)

About the Role

This position is for a Doorman at Shangri-La Singapore. The role sits at the hotel’s main entrance and focuses on creating a warm first and last impression for guests while supporting concierge operations and maintaining the brand’s service standards.

About the Property

Shangri-La Singapore is positioned as a peaceful urban retreat in Singapore, located about 15 acres of greenery and only a short distance from Orchard Road. The hotel offers 792 guestrooms and suites spread across three wings, including family-themed rooms and facilities designed for families.

Workplace Culture

The hotel describes itself as a close-knit team that values genuine care, mutual respect, recognition for effort, work-life balance, and a calm, sincere working environment. It aims to be an employer of choice by offering strong benefits and a supportive atmosphere.

What You Will Do

• Welcome guests warmly when they arrive and see them off when they depart.
• Handle luggage assistance and help ensure bags are delivered and collected without delay.
• Support smooth arrival and departure arrangements for FIT guests using limousine transport.
• Stay informed about hotel functions, VIP movements, and current occupancy levels.
• Control traffic movement and assist with taxi coordination at the porte cochere.
• Keep the entrance, lobby, and surrounding guest areas orderly, presentable, and properly staffed.
• Answer guest questions quickly and work with other departments to resolve requests.
• Protect guest and hotel confidentiality and follow key control procedures.
• Join daily briefings and team meetings as required.
• Contribute to a positive team environment and strong department coordination.
• Attend required training and remain current on hotel processes and procedures.
• Follow all health, safety, and security requirements.
• Support sustainability efforts and community-focused programmes.

Requirements

• At least 1 year of experience in a guest-facing role within the hospitality sector.

Additional Information

This is a full-time, on-site role in Singapore. No salary, vacancy count, or start date was specified in the source.