Retail Assistant - Replenishment

Role overview

This full-time retail position is based in Whakatane, Bay of Plenty, New Zealand. The role is centred on helping keep the store running smoothly, maintaining strong product availability, and delivering a positive experience for shoppers.

Working roster

The current schedule follows Roster option 1 with evening and overnight shifts on Tuesday, Wednesday, Thursday, Friday, and Saturday.

• Tuesday: 6:00 PM to 3:30 AM
• Wednesday: 6:00 PM to 3:30 AM
• Thursday: 6:00 PM to 3:30 AM
• Friday: 6:00 PM to 3:30 AM
• Saturday: 6:00 PM to 3:30 AM

What you will do

• Deliver helpful, high-quality customer service so shoppers have a better overall experience.
• Assist with the day-to-day running of the store by responding to customer needs.
• Keep the store looking organised and well presented to support customer satisfaction.
• Stay visible on the shop floor, offer personal assistance, and handle questions or complaints quickly.
• Replenish stock regularly, with particular attention to essential items and fresh food.
• Maintain high standards for stock quality, rotation, and shelf presentation.
• Work closely with the team to support smooth store operations and keep the site clean and orderly.
• Follow safety procedures, report hazards, and complete tasks in line with company rules and legal obligations.

What the employer is like

The business operates more than 185 stores and has over 20,000 team members across Aotearoa. It aims to improve everyday life for Kiwi customers and describes its culture as friendly, practical, energetic, collaborative, and open to new ideas. The organisation says it values respect, care, curiosity, and a proactive mindset.

What you will need

• A customer-first attitude and a genuine focus on building loyalty through personal service.
• Clear communication and strong people skills.
• Professional behaviour, integrity, and respect for company standards and policies.
• A careful, proactive approach with the ability to notice issues early and escalate them when needed.

Benefits and experience

• Team discounts across Woolworths Group brands, along with a rewards programme that recognises purpose-led work.
• Access to Sonder, including free confidential 24/7 support for financial, medical, safety, psychological, or physical concerns for team members and their families.
• Opportunities to grow within a large global business with exposure across many areas and career paths.

Diversity and inclusion

The organisation says it is committed to diversity, equity, inclusion, and belonging. It encourages applicants from all backgrounds and asks candidates to mention any support needed during the hiring process so adjustments can be made.

Additional information

The posting does not mention salary, number of vacancies, or an application deadline.