பணி விளக்கம்

Role overview

This opportunity is for a remote contact centre professional to support project-based work within a managed contact centre environment. The work is carried out independently from anywhere in Canada and may involve short-term assignments with a chance of extension.

What you will do

Handle customer questions and requests across channels such as phone and email, working alongside contact centre and help desk teams.
Deliver prompt, accurate, and high-quality customer support using relevant service technologies.
Look for ways to improve service delivery, efficiency, and client processes.

About the team

You will be supporting a front-line services group that serves customers and end users through workforce solutions and support programs. The environment is fast-moving, collaborative, and designed for independent work.

Candidate profile

Strong communication ability in both written and spoken English and French.
Comfort handling difficult conversations with patience, empathy, and cultural awareness.
Professional telephone manner and a genuine focus on customer experience.
Prior experience in customer service or a contact centre setting.
Ability to stay organized, multitask, and work with limited supervision.
Adaptability to changing procedures, client needs, and flexible schedules, including evening shifts up to 8:00 pm EST.
Self-motivated approach with careful attention to detail and follow-through.

Important conditions

This is independent contractor work, and compensation is paid hourly at $20 to $22 per hour.
Work must be performed from within Canada at all times.
Projects are expected to begin in the summer, with possible extension.
For Quebec-based requirements, fluency in both French and English is mandatory because of the client base.
As part of onboarding, you must complete a background screening, including a criminal record check, and this screening may be repeated annually if the contract is renewed.
During the interview and onboarding process, identity verification is required through government-issued ID, two pieces of ID sent to the staffing partner, and a current photo shared with the client.
You may be asked to attend meetings on video.
The application must be submitted with a resume and cover letter combined into one file.
If relevant, your cover letter should include any experience related to Indigenous subjects, such as education, volunteer work, or professional exposure.

Company context

The work supports a major professional services organization that focuses on audit, tax, consulting, and financial advisory services. The organization also emphasizes inclusive hiring, Indigenous reconciliation, accessibility, and diversity commitments across Canada.

Locations

The primary work location is anywhere in Canada, with available locations listed across many cities in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Quebec, and Saskatchewan.

Additional details

Posting start date: 5/11/26. Employer: Procom. Reference code: 132741. Apply by: June 26, 2026.

The employer encourages applications from qualified candidates of all backgrounds, including people with disabilities, Indigenous communities, and the Black community. Accommodation is available during recruitment for candidates who need it.

The role is assessed against global talent standards used to support a consistent client experience.

The company also notes its commitment to the traditional, treaty, and unceded territories where its offices are located.

Remote Contact Centre Agent