People Partner - Support

About the role

Wave’s purpose is to help make Africa the first continent where cash is no longer needed. The company builds practical financial tools that remove common barriers such as high fees, distance to bank branches, and limited card acceptance. Since launching its mobile app in Senegal in 2017 for cash deposits, withdrawals, and person-to-person as well as business payments, Wave has expanded rapidly and now serves millions of users across nine countries.

As a People Partner - Support, you will support the call center team in The Gambia by delivering people operations work in a strategic, organized, and people-focused way. You will partner with the local Support team and broader People teams to align team-level actions with business goals, while helping create a culture where employees feel supported, engaged, and motivated to perform at a high level.

What you will do

• Partner with the Support department to shape and execute an HR approach that fits team OKRs, including talent movement, team structure changes, and reporting-line adjustments where needed.
• Work with Group and Team Leads to strengthen organizational performance through restructuring, engagement initiatives, and retention-focused actions.
• Support performance management processes by ensuring regular feedback cycles, 1:1 meetings, coaching discussions, career growth conversations, OKR tracking, reviews, and follow-up on performance improvement plans.
• Review sick leave records regularly to confirm documentation is complete and company policy is being followed.
• Track service-tenure changes for Benefit and Health Review purposes and make sure updates are completed on time and in line with policy.
• Maintain employee status changes accurately in HR systems and personnel records.
• Handle workplace accommodation requests and coordinate with local doctors or medical professionals to assess and support suitable adjustments.
• Prepare and deliver explanation letters for employees when needed.
• Monitor HR policy compliance and target achievement, including attendance, compliance, and turnaround-time metrics.
• Work with Support Leads to address repeated absenteeism and support improvements in attendance.
• Assist with recruitment, onboarding, resignations, terminations, and contract end processes, including exit interviews and the required paperwork.
• Audit overtime submissions to ensure they align with internal policy and local labour regulations.
• Support the HR team with additional operational and initiative-based work as needed.
• Promote a healthy workplace through recognition, rewards, team-building, and career-development conversations, while helping implement retention measures that reduce attrition.
• Build strong, trust-based relationships with team members and contribute to a high-impact, positive environment.

Location and employment details

This is a permanent full-time role based in Wave’s office in Kotu, Banjul, The Gambia. Work authorization in The Gambia is required.

Requirements

• A bachelor’s degree in HR, Labor Law, or a closely related discipline.
• Strong command of English.
• At least 5 years of experience in HR management, recruitment, and employee experience.
• Practical exposure to multiple HR functions, especially organizational development and disciplinary processes.

What makes you a strong fit

• You bring structured thinking, sound judgment, and a problem-solving mindset to people challenges.
• You communicate clearly in both spoken and written form, and you are comfortable keeping detailed records.
• You act with credibility and integrity, and you are able to build trust across teams.
• You listen carefully, adapt your approach, and work to understand employee needs.
• You can manage several complex priorities at once and decide what needs attention first.
• You work well with others and prefer a collaborative, team-first approach.

Benefits

• Competitive pay determined through a transparent formula.
• Comprehensive health insurance for you and your dependents.
• 26 weeks of maternity leave and 4 weeks of paternity leave.
• Subsidized childcare support when parents return to work.
• Subsidized gym memberships and fitness classes.
• Airtime reimbursement.
• Free meals and a pleasant office environment.

About the team

Wave has fast-growing teams across Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon, along with remote colleagues around the world. The company values autonomy, giving employees ownership from problem definition through to monitoring solutions in production. Wave is backed by major investors and is among Y Combinator’s top companies by revenue.

Application information

Applicants should submit a resume in English and a cover letter explaining their interest in Wave and in this role. Wave is an equal-opportunity employer and is committed to building an inclusive environment for all employees.