Operations & Support Services Manager

Role Overview

Our client is looking for a seasoned Operations & Support Services Manager to direct day-to-day operations and support functions. This role focuses on keeping services running smoothly, raising operational performance, and driving ongoing improvements across the business.

The position calls for someone who can coordinate multiple teams, refine processes, track results, and make sure support services are delivered reliably and to a high standard.

Key Responsibilities

• Direct daily operational activities and guide teams working across different functions.
• Create and implement operational plans that support business goals.
• Review and improve policies and procedures to strengthen efficiency, output, and service quality.
• Manage support functions such as facilities, assets, contracts, vendors, and related operational services.
• Prepare and oversee operational budgets, track spending, and use resources effectively.
• Build, measure, and assess KPIs, then share regular updates with senior leadership.
• Lead operational initiatives and ensure projects are completed on schedule and according to approved plans.
• Oversee contractors and service providers while ensuring SLA compliance and consistent quality.
• Maintain adherence to company policies, internal procedures, and all applicable regulatory obligations.

Qualifications

• A bachelor’s degree in Business Administration, Public Administration, Industrial Engineering, Operations Management, Supply Chain Management, or a closely related discipline.
• At least 7 years of professional experience in operations management or support services.
• At least 3 years in a supervisory, managerial, or leadership position.
• Demonstrated success in leading cross-functional teams.
• Strong capability in operational planning, organization, and project coordination.
• Experience defining KPIs, monitoring performance, and preparing management reports.
• Practical background in contract handling, vendor coordination, and operations budgeting.
• Ability to build, refine, and implement operational policies and procedures.
• Excellent leadership, judgment, problem-solving, negotiation, and communication abilities.

Preferred Industry Background

Experience in construction, real estate development, hospitality, retail, services, or multi-branch organizations is preferred.