Manager, Commercial Operations

Company Overview

Sentynl Therapeutics, Inc. is a U.S.-based commercial-stage biopharmaceutical company dedicated to delivering innovative treatments for people living with rare diseases. Backed by its global reach and parent company, Zydus Group, the organization works to advance the development, manufacturing, and delivery of meaningful therapies across many countries. The company places strong emphasis on patient access, outcomes, ethics, and full compliance with all applicable laws, regulations, and industry standards.

To support its recent acquisitions, the company is hiring a Manager, Commercial Operations.

Role Summary

This position is responsible for leading field and marketing operations, with a strong focus on territory alignment, field force sizing and structure, incentive compensation reporting, data consolidation, SFA implementation and support, and ad hoc analytics. The role also contributes to U.S. commercial and market access planning and execution.

The ideal candidate is a collaborative and strategic leader with substantial experience creating and scaling commercial operations capabilities. The role requires working quickly across multiple functions, managing several projects at once, supporting PMRC/MLR review workflows for promotional content, overseeing congress activities, and guiding external vendors to successful delivery. It also plays an important part in brand strategy support, market insight generation, and commercial performance improvement in specialized therapeutic areas.

Commercial Operations

• Review field force information to support targeting, territory design, and deployment planning.
• Work closely with Medical, Regulatory, Executive, Finance, Compliance, and Commercial leadership teams.
• Create and administer incentive compensation programs and payout processes in line with company policies and procedures.
• Build and maintain strong quality checks to ensure reporting accuracy and dependable information sharing.
• Partner with internal teams to maintain call plans, MBO tracking, and field targets.
• Act as the main contact for questions coming from the field organization.
• Maintain territory maps and alignment structures.
• Support SOP creation and upkeep.
• Maintain the data warehouse in coordination with a third-party vendor.
• Oversee aggregation of external data inputs such as specialty pharmacy and HUB data.
• Develop reporting dashboards and analytics tools for the field team.
• Use market data to build deployment and alignment rules for field operations and broader commercial work.
• Work through complex datasets and turn them into usable insights.
• Own communications tied to call plans, incentive compensation, and other field-related requests.
• Reconcile global inventory and demand aggregation.
• Handle RFP-related work.
• Identify project risks and take steps to manage or reduce them.

Marketing

• Help create marketing materials and promotional campaigns that meet regulatory standards.
• Support commercial team effectiveness by developing tools, resources, and strategic guidance.
• Assist in identifying KPIs and reporting performance to the wider team.
• Support the review workflow for marketing materials.
• Manage projects with Marketing, Training, Regulatory, Legal, and Medical teams to keep work on schedule, and coordinate with external agencies as needed.
• Use data and process knowledge to spot gaps, resolve issues proactively, and improve efficiency.

Congress and Sponsorship Management

• Work with Marketing, Field, and vendors to execute national and regional congresses.
• Serve as the main contact for sponsorships and the show vendor.
• Own planning, execution, communications, training, and follow-up for assigned congress events.
• Manage congress and sponsorship requests with proper documentation and timely funding processing.
• Travel to selected national congresses to oversee booth execution and related programs.
• Manage event logistics, including registration, booth setup, travel, lodging, on-site services, and literature fulfillment.

Vendor Management

• Act as the primary liaison among Marketing, Field, the ad agency, and printing/fulfillment partners for educational literature distribution.
• Track inventory, distribution, expiration dates, and forecasting for all printed materials.
• Prepare inventory and order-history reports for Marketing and Field teams.
• Support ordering of clinical reprints and other printed materials as needed.
• Serve as the main contact for Inside Key Account Consultants through weekly meetings while ensuring work instructions and reporting requirements are followed.
• Own management of CRM and data warehouse/analytics vendors.

Other Responsibilities

• Lead internal communication efforts related to corporate initiatives and sponsorships.
• Support additional marketing operations projects as needed.
• Manage a training platform such as LRN.
• Assist with monthly and quarterly deliverables for the parent company.
• Work with Supply Chain, Finance, and Market Access to prepare the monthly global demand workbook and complete full inventory reconciliation.

Qualifications

• A bachelor’s degree is required.
• An MBA or another relevant advanced degree is preferred.
• At least 7 years of experience in pharmaceutical or biotech field operations, incentive compensation design, and analytics is required; marketing experience is preferred.
• Advanced Microsoft Office skills, especially Excel, are required.
• Strong project management ability with a track record of leading multiple priorities is required.
• Excellent interpersonal and leadership capabilities, with the ability to influence stakeholders at all levels.
• Strong analytical thinking and strategic judgment are needed.
• The ability to work effectively across functions as a strong team contributor is essential.
• Clear communication and presentation skills are required.
• Must be comfortable working in a highly regulated environment and adhering to all applicable laws, policies, and procedures.

Work Environment

The preferred candidate will be based in or near the Solana Beach, California office, or be open to relocation. A remote working arrangement is also possible.

The role is based in normal office conditions.

Routine travel is required across multiple U.S. locations, with occasional international travel. Travel may be up to 30%.

Core Values and Competencies

Time Management: Delivers work accurately and on schedule, sets realistic short- and long-term goals, and prioritizes effectively between urgent and important tasks.

Compliance: Aligns with the company Code of Conduct, ensures regulatory compliance, and follows international standards.

Collaboration: Communicates openly, builds mutual trust, and shares accountability.

Problem Solving: Focuses on results, applies analytical thinking to identify root causes, and uses critical thinking to solve issues.

Engagement: Demonstrates commitment to company values, goes the extra mile to deliver results, and shows genuine interest in the role.

Motivation/Teamwork: Acts as a reliable teammate, shows dependability, and maintains resilience and a positive attitude in all situations.

Compensation and Benefits

The base salary range for this role is $130,000 to $160,000.

The benefits package includes medical, dental, and vision insurance; company-paid life insurance, short-term disability, and long-term disability; a 401(k) plan with a generous employer match; unlimited PTO based on trust and mutual agreement with the manager; and paid holidays.