IT Supervisor

Role overview

Belmond’s The Cadogan in Chelsea is looking for an IT Supervisor to keep its technology environment running smoothly and securely. This role supports a premium hospitality setting where dependable systems and responsive assistance are essential to day-to-day operations.

What you will do

• Deliver hands-on technical help to hotel team members and quickly resolve issues related to hardware, software, networks, and general system performance.
• Oversee and maintain the property’s IT setup, covering servers, desktop devices, printers, phone systems, Wi-Fi, and audiovisual equipment.
• Make sure core business applications such as property management, point-of-sale, finance, HR, and other operational systems stay stable and secure.
• Help deploy and monitor cybersecurity controls while ensuring internal policy and data protection standards are followed.
• Work with outside vendors and service providers to arrange repairs, maintenance, upgrades, and other support tasks.
• Support meetings and events by confirming that AV and technical equipment is ready, available, and functioning properly.

About the property

The Cadogan, a Belmond hotel, has welcomed guests since 1887 and sits in a prime part of London near Chelsea, Knightsbridge, and Belgravia. Housed in a restored townhouse, it offers a refined residential atmosphere, 54 rooms and suites, signature dining, cocktails, afternoon tea, and access to Cadogan Place Gardens with private tennis courts.

As part of Belmond and the wider LVMH group, the hotel belongs to a global collection of iconic hotels, trains, and river cruises. Team members join a heritage-rich hospitality family where employees play a central role in the guest experience.

Requirements

• Background in IT support and infrastructure administration, ideally gained in hospitality or a luxury setting.
• Strong working knowledge of hardware, software, networking, Wi‑Fi, and core business systems such as PMS and POS.
• Ability to diagnose problems and restore service efficiently across a broad range of technical issues.
• Experience applying cybersecurity practices and supporting data protection compliance.
• Understanding of IT asset control, system setup, and ticket or request tracking processes.
• Clear communication and people skills for assisting non-technical colleagues and coordinating with vendors.
• Comfortable handling multiple priorities, working independently, and collaborating within a team.
• Right to work in the UK is required.

Benefits

• Competitive pay plus a generous service charge.
• Complimentary stays and preferred rates at iconic destinations, along with on-site guest experience privileges.
• Access to a hospitality-focused benefits platform and additional perks.

Additional information

The Cadogan emphasizes a workplace culture rooted in kindness, active listening, and meaningful connections with colleagues and guests.