Information Technology Analyst

Role Overview

The Mastercard Foundation Asset Management (MFAM) team is hiring an Information Technology Analyst to help shape and support a growing investment management environment in Toronto. This is a brand-new role in a newly established organization, and it is based in the office four days per week.

About the Organization

MFAM was launched in 2023 to manage a diversified investment portfolio for the Mastercard Foundation. Headquartered in Toronto, the firm follows a global investment approach designed to generate long-term returns that support the Foundation’s philanthropic work in Africa and Canada. The team values bold thinking, curiosity, persistence, and a lean, merit-based culture.

The Mastercard Foundation is one of the world’s largest foundations, focused on expanding education and financial inclusion so that young people in Africa and Indigenous youth in Canada can access meaningful work. It operates independently from Mastercard and has offices in multiple cities across Africa and North America.

What You Will Do

You will work closely with the Senior Manager, Information Technology and collaborate with colleagues across MFAM, the Foundation, consultants, and external vendors. In this hands-on role, you will support the organization’s technology environment across user support, business applications, infrastructure, and cybersecurity.

• Provide timely, high-quality support for end-user technology issues.
• Diagnose and resolve problems related to hardware, software, and network access, involving vendors when needed.
• Handle the employee technology journey, including onboarding, offboarding, and access setup.
• Administer Microsoft 365 tools such as Azure AD/Entra ID, Intune, Teams, SharePoint, and OneDrive.
• Create documentation and encourage better practices that improve the user experience.
• Look for opportunities to streamline and improve technology operations.
• Support cloud services, networks, and other core infrastructure components.
• Track system health and reliability, and help address infrastructure issues.
• Assist with infrastructure upgrades and new capabilities that align with the technology roadmap.
• Work with internal and external partners to keep platforms running effectively.
• Translate business needs into practical technology solutions.
• Support and improve applications such as CRM and deal pipeline tools through configuration and workflow enhancements.
• Gather requirements, test changes, and coordinate delivery of system updates.
• Maintain data quality in supported applications and partner with Data & Analytics teams as needed.
• Develop training resources and help onboard users to new tools.
• Improve workflows that support investment operations.
• Help implement and operate cybersecurity controls across systems and endpoints.
• Monitor security alerts, investigate phishing attempts, and assist with incident response.
• Support identity and access management, including permissions and multi-factor authentication.
• Contribute to vendor risk management activities.
• Promote security awareness and support adherence to IT policies.
• Work with vendors and service providers to resolve issues and maintain service quality.
• Support vendor evaluation, onboarding, and performance tracking.
• Assist with licensing, renewals, and other procurement-related tasks.
• Maintain the IT asset inventory and support device and system lifecycle management.
• Factor change management into technology initiatives by considering user, workflow, and process impacts.

Working Model

This position is on-site in Toronto, with an expectation to work from the office four days each week.

What the Role Requires

Applicants should bring a strong mix of technical support, systems, collaboration, and problem-solving experience, along with the ability to work in a fast-moving environment.

• 3 to 5 years of experience in technology, operations, or a related field, ideally in a fast-paced setting.
• Strong troubleshooting and critical-thinking ability with a practical approach to solving problems.
• Comfort working across a wide range of technologies.
• Clear communication skills and the ability to explain technical matters in business-friendly language.
• Strong collaboration skills and the ability to build trust across teams.
• Ability to balance several priorities while delivering quality work on time.
• Hands-on experience with Microsoft 365, including Azure AD/Entra ID, Intune, Teams, and SharePoint.
• Exposure to cloud infrastructure, endpoint/device management, and enterprise SaaS applications.
• Working knowledge of networking and security tools such as WAN/LAN, VPN, MFA, endpoint protection, and troubleshooting methods.
• Experience with IT service management tools and ticket-based work handling.
• Familiarity with cybersecurity topics such as identity and access management, endpoint protection, and phishing response.
• Experience supporting or configuring business applications such as CRM or workflow tools is helpful.
• Ability to work effectively with both technical and non-technical stakeholders.
• Experience dealing with external vendors or partners is an advantage.
• Strong documentation skills and attention to detail.
• A curious, proactive mindset and willingness to learn across multiple technology areas.
• Comfort in a start-up-style environment where hands-on execution and adaptability matter.
• Ownership of tasks and follow-through on commitments.
• Alignment with MFAM’s and the Mastercard Foundation’s mission and values.

What’s Offered

MFAM offers a mission-driven environment with opportunities to build a broad range of skills in a growing organization. Compensation is performance-based and includes a competitive salary and incentive opportunity. The hiring range for this role is CAD 70,000 to CAD 100,000, inclusive of base salary and target incentive.

Additional benefits include employer-paid coverage, a retirement savings program, and a competitive time-off policy.

Values and Culture

The organization is guided by partnership, inclusion, communication, performance, and innovation. Team members are expected to work thoughtfully, collaborate openly, deliver results, and bring forward bold ideas.

Important Notes

Final compensation will depend on skills, experience, and internal equity. MFAM does not use AI technology in candidate screening, evaluation, or selection. This is a newly opened position. Employment is conditional on satisfactory business references and background checks. If accommodation is needed during recruitment, candidates may request support through the hiring team in a confidential manner. MFAM is an equal opportunity employer and is committed to building an inclusive, equitable, and accessible workplace.