Guest Relations Agent

Role overview

This position is part of the Rooms & Guest Services Operations team at a JW Marriott property in Doha, Qatar. The role is a full-time, non-management guest services position focused on delivering smooth, attentive support to hotel guests.

What you will do

You will help guests with directions, property details, service hours, amenities, and nearby points of interest or activities. When a request or issue needs another department, you will coordinate with the right team member or department such as Bellperson, Front Desk, Housekeeping, Engineering, or Security/Loss Prevention. You will also follow up with guests to confirm their needs have been handled well.

Other duties include receiving, logging, and passing on messages accurately and clearly; handling special requests for guests with unique needs; and notifying the appropriate staff about VIP arrivals so escort arrangements and amenities can be prepared.

Standards and workplace expectations

You will be expected to follow company procedures, report accidents, injuries, and unsafe conditions, and keep uniforms and personal appearance neat and professional. The role also requires protecting confidential information, safeguarding company property, and greeting every guest in line with company service standards.

You should anticipate guest needs, respond with appreciation, communicate clearly and professionally, answer phones with proper etiquette, and build positive working relationships that help the team achieve shared goals. You may also be asked to suggest improvements that can raise efficiency, productivity, quality, safety, or reduce costs.

This position involves standing, sitting, or walking for extended periods, including for an entire shift. You must also be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance, and complete other reasonable tasks assigned by supervisors.

Preferred qualifications

A high school diploma or GED equivalent is preferred. No prior related work experience is required, and there is no supervisory experience requirement. No license or certification is needed.

About the employer

Marriott International promotes equal opportunity and a workplace where different backgrounds, experiences, and perspectives are valued. The company emphasizes inclusion and non-discrimination across protected categories, including disability and veteran status, where applicable.

Marriott Hotels focus on delivering thoughtful, modern hospitality while maintaining a familiar, comfortable guest experience worldwide. JW Marriott is part of Marriott International’s luxury portfolio and emphasizes confidence, innovation, authenticity, intuition, teamwork, development, and holistic well-being in a luxury hospitality setting.

Additional information

Job Number: 26074889

Job Category: Rooms & Guest Services Operations

Location: Conference Centre Street, West Bay, Doha, Qatar

Schedule: Full Time

Remote: No

Position Type: Non-Management