Customer Services Representative

About the role

This is a permanent full-time customer service position based onsite in Wiri, Auckland. The working pattern is Monday to Friday, with steady daytime hours from 8:00/8:30 am through to 4:30/5:00 pm, and there is no shift work. Free onsite parking is provided.

What you’ll do

In this role, you’ll be a key contact for customers and internal teams, handling enquiries by phone, email, and online channels. You’ll help resolve issues promptly and in line with the company’s values while keeping service quality high.

• Accurately process customer orders and invoices within required timelines
• Share delivery information with customers and manage any delays professionally
• Work closely with internal teams to support customer expectations and requirements
• Handle day-to-day administrative paperwork and related tasks
• Track non-conformance matters and maintain credit-level monitoring

What you’ll need

Only limited experience is needed, as full training on internal systems will be provided. The ideal candidate will bring strong computer skills, especially with Microsoft Office and Excel, along with the ability to stay organised in a busy environment.

• Intermediate to advanced computer literacy, with hands-on experience using Microsoft Office, particularly Excel
• Strong time management skills and the ability to prioritise tasks in a fast-paced setting
• High attention to detail and an interest in improving processes and efficiency

Why this role stands out

• Supportive and energetic workplace where your contribution will be recognised
• Employee Assistance Program (EAP)
• Discounts on health and wellbeing products
• Opportunity to buy extra annual leave

About the employer

The business is focused on advancing the circular economy by connecting packaging, remanufacturing, and recycling. With more than 75 years of history, it operates across Australia and New Zealand and employs around 7,000 people across 150 global operations. It works with recycled materials such as paper, cardboard, glass, plastics, and metals, transforming them into new packaging products used across the food and beverage sector.

Additional information

Applicants must already be living in New Zealand and have full working rights. Employment is also subject to meeting company hiring requirements, including a criminal history check. The company is an equal opportunity employer and values diversity and inclusion in the workplace.