Customer Service Representative

About the company

H. M. Al Rugaib & Sons Trading Co. is a well-established trading and distribution organization known for delivering quality products and dependable service. Over the years, it has broadened its footprint across multiple business areas while maintaining a strong focus on integrity, innovation, and customer satisfaction.

About the role

The organization is looking for a driven and detail-focused Customer Service Representative to support day-to-day operations in a busy, fast-moving environment. The role calls for someone who can communicate clearly, work well with different teams, and help keep business processes running smoothly.

Qualifications

The ideal applicant should have an academic background relevant to the role, usually a bachelor’s degree in business administration, sales, marketing, or a similar discipline. Experience in trading or distribution is an advantage, though not essential. Strong organization, good command of MS Office, adaptability, and a polished professional approach are important. Excellent interpersonal and communication abilities are required, and fluency in Arabic and English is highly desirable for interacting with diverse colleagues and customers.

Responsibilities

• Help coordinate everyday operational tasks so business activities continue efficiently.
• Assist sales and marketing teams with client communication, order handling, and follow-ups.
• Keep transaction, inventory, and customer records accurate and up to date.
• Prepare reports, presentations, and other management documents as needed.
• Work with multiple departments to improve workflows and increase efficiency.
• Track market movements and competitor activity to support planning decisions.
• Deliver prompt, professional support by answering questions and resolving customer issues.
• Follow company policies and applicable industry rules consistently.

Benefits

The company provides a competitive package that includes health insurance, annual leave, and access to training and professional development. It promotes an inclusive, supportive workplace that values growth, collaboration, and innovation. Employees may also benefit from recognition, rewards, and possible career progression within the organization.

Equal opportunity

The employer follows an equal opportunity hiring policy and is committed to maintaining a diverse, respectful, and inclusive workplace. Applicants are considered without discrimination based on race, gender, age, religion, national origin, or other protected characteristics.