Customer Experience Manager

Company Overview

A Life Well Dressed works with leading sports franchises and cultural institutions to produce premium merchandise experiences that deepen community connection and elevate brand presence. Its offerings include cut-and-sew pieces, embroidery, and hand-finished products that are designed to feel like meaningful cultural artifacts. Examples of recent collaborations include Capital One Arena, CFG Bank Arena, the Washington Capitals, and the Smithsonian’s National Museum of African American History and Culture. The brand is centered on city-based, authentic activations that support premium programs while meeting executive-level standards. The company was founded and is led by Warren and is based in Compton, California.

Role Summary

This is a full-time remote opportunity for a Customer Experience Manager who will own and improve the customer journey from the first point of contact through post-purchase follow-up. The role calls for prompt, professional, and empathetic handling of customer communication, along with collaboration across teams to strengthen service quality and product experience. It also involves reviewing customer feedback, spotting recurring themes, and helping shape process improvements that support loyalty and retention.

Key Responsibilities

The role includes managing customer-facing communication channels, answering inquiries, and resolving issues efficiently. You will build and refine customer experience workflows, track satisfaction measures, and drive initiatives that improve engagement. Working with internal teams and external partners, you will help ensure the overall experience consistently reflects the company’s premium, community-first approach.

Qualifications

Ideal candidates should bring customer experience and satisfaction expertise, strong communication and service abilities, and the analytical skills needed to turn customer data into practical improvements. Experience with CRM systems, support platforms, and basic reporting tools is important. You should also be highly organized, able to manage time well, and comfortable working independently in a remote setting. A background in retail, e-commerce, sports, or cultural institutions is a plus. A bachelor’s degree in Business, Marketing, Communications, or a related discipline is preferred, though equivalent hands-on experience is also acceptable. A genuine commitment to inclusive, respectful, and community-oriented service is essential.

Additional Information

This role is focused on delivering a premium customer experience that aligns with the company’s brand values and community engagement goals.