Chief Client Experience Officer

Role overview

This is a senior leadership opportunity for a Chief Client Experience Officer in Sweden, offered through a partner company that oversees applications and the hiring process. The role is designed for an executive who can shape customer experience end to end across a large global digital environment, reporting directly to the CEO.

The position blends strategy, product, operations, and customer success. The chosen leader will build a customer experience function from the ground up, create a customer-first transformation roadmap, and improve engagement across an extensive international user base. Success in this role will influence retention, lifetime value, trust, and overall business growth.

Key accountabilities

• Set and steer the global customer experience strategy for users and partners, keeping the experience consistent across every touchpoint.
• Use data-led initiatives to strengthen retention, customer lifetime value, engagement, trust, and profitability.
• Shape the ideal customer journey, pinpoint friction, and lead cross-functional work to improve the full lifecycle.
• Create and scale an operating model for Customer Experience with governance, ownership, KPIs, and decision-making structures.
• Track and connect CX performance measures to outcomes such as revenue growth and operational efficiency.
• Guide and align teams and functions including Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions.
• Drive wider organizational change by bringing Product, Marketing, CRM, and Operations into one unified CX approach.

Requirements

• At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or another executive leadership function.
• A demonstrated history of improving retention, lifetime value, engagement, and profitability through customer-focused transformation.
• Deep knowledge of customer lifecycle management, unit economics, and how CX affects P&L performance.
• Clear success in building and expanding global, customer-centric organizations and transformation programs.
• Ability to influence senior stakeholders and deliver results through collaboration across functions rather than direct reporting lines.
• International background across multiple markets, with fluency in Russian and English.
• A strong analytical approach paired with the ability to set and execute a long-term strategic direction.

Benefits and compensation

• Fully remote working arrangement.
• Salary details will be shared during the recruitment process before an offer is made.
• 28 calendar days of annual leave.
• 7 extra wellness days each year for personal recovery or household needs.
• Referral bonuses of up to $5,000 based on performance.
• 50% reimbursement for training, conferences, and industry events.
• Corporate discounts for English language learning.
• Health support of up to $1,000 gross per year for insurance or medical expenses for employees and eligible family members.
• Workspace or equipment support, including reimbursement for a home office setup or co-working space costs of up to $1,000 gross every three years.
• An internal recognition program with rewards that can be exchanged for merchandise, experiences, and team activities.

Application and hiring process

This opportunity is managed by a partner company, which handles applications and the next stages of recruitment. Applications are evaluated through an AI-assisted matching process designed to review candidates fairly and quickly against the core role requirements. The strongest matches are shortlisted and passed to the hiring company, while interviews and final selection are handled internally by their team.

Privacy and data use

By applying, you agree that your personal data may be processed to assess your candidacy and shared with the hiring employer as needed for recruitment. This processing relies on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

AI tools may also be used to support parts of the hiring process, such as application review, résumé analysis, or response assessment, including checking for possible inconsistencies or verification signals. These tools assist recruiters but do not replace human decision-making, and final hiring decisions are made by people.