Channel Operations Director

Role overview

The Channel Operations Director will guide the strategy and day-to-day functioning of channel operations, strengthen execution across partner and distribution networks, and use performance data to help drive business expansion.

Core responsibilities

• Create and implement channel operations plans that support overall business priorities and channel direction.
• Design, refine, and oversee operational workflows, standards, and procedures that shape channel performance.
• Track channel metrics through dashboards and reporting tools to assess results and spot areas for improvement.
• Work closely with Sales, Marketing, Product, Customer Service, and Regional teams to enable channel development.
• Assist major channel partners with onboarding, service coordination, problem solving, and continuous optimization.
• Promote process enhancements, automation, and greater operational efficiency across the channel network.
• Review market feedback, customer expectations, and channel performance data to guide corrective actions and business decisions.
• Manage, coach, and grow a strong channel operations team.

Typical profile

This role is suited to senior professionals with extensive experience in channel operations, sales operations, partner operations, or distribution management. The ideal candidate brings a solid track record in analytics, process development, and cross-functional delivery, along with strong partner management capabilities and proven leadership skills.

Key metrics

• Efficiency of channel execution.
• Partner satisfaction and responsiveness.
• Achievement of KPIs and accuracy of reporting.
• Speed of issue resolution and quality of service.
• Impact of process improvements and automation efforts.

Additional information

The role is based in the United States and is a full-time onsite position. No salary, stipend, opening count, start date, or application deadline was specified in the source.