Business Development Coordinator

Role overview

The Business Development Coordinator will support group-wide commercial growth efforts by tracking opportunities, coordinating proposals and follow-ups, strengthening CRM discipline, and preparing management reporting. The role works across the group and country entities to keep commercial activities organized, visible, and moving forward.

Business development

• Research market conditions, competitors, and emerging sectors to uncover new business opportunities across the group’s operating areas.
• Keep watch on tenders, RFPs, and other relevant opportunities linked to the organization’s activities.
• Work with country teams and technical colleagues to assemble and submit proposals, capability statements, presentations, and tender responses.
• Maintain an active tracker of prospects, opportunities, strategic partners, and ongoing commercial work.
• Follow up with country entities to help commercial opportunities progress and close in a timely manner.
• Assist the Director in preparing for business meetings, client interactions, negotiations, and partnership discussions.
• Collect client feedback, market signals, and stakeholder input to inform improvement and growth plans.

Project coordination

• Act as the main connection point between the Group Commercial Department and country entities for commercial follow-up and communication.
• Support rollout of group commercial strategies, campaigns, and growth initiatives across all entities.
• Coordinate client governance activities, satisfaction surveys, and follow-up action plans.
• Help organize business events, networking sessions, chamber of commerce activities, conferences, and client forums.

CRM and commercial support

• Serve as the group CRM coordinator and help entities use the CRM platform effectively.
• Monitor CRM adoption, data accuracy, and compliance across all entities.
• Prepare recurring CRM performance reports and suggest improvements to commercial effectiveness.
• Ensure all commercial interactions, opportunities, and business development activities are properly captured in the CRM system.

Reporting and analytics

• Consolidate monthly commercial submissions from all entities and turn them into management-ready summaries.
• Track and report commercial KPIs such as pipeline value, proposals submitted, conversion rates, client visits, supplier registrations, and revenue forecasts.
• Build dashboards, presentations, and performance reports for management and Executive Committee meetings.
• Review commercial trends and share recommendations that support strategic decisions.