Area Manager - Retail Operations

About Material Depot

Material Depot is working to become a leading destination for home interiors in India. The company focuses on product categories such as tiles, laminates, wall decor, and related interior solutions, using technology-enabled sourcing, live design insights, and direct manufacturer partnerships to bring new collections to market quickly. It has served more than 10,000 homes and is helping modernize a large, 100,000 crore industry.

In its first three years, the business has reached around $9 million in annualized revenue and has secured $15 million in funding from investors including Accel, Stellaris Venture Partners, Y Combinator, Whiteboard, and other global backers. The company is expanding rapidly across retail, sourcing, and fulfillment.

Role Overview

The Area Manager will be responsible for managing the performance of all Material Depot Experience Centres in Hyderabad. The position focuses on improving revenue, keeping store operations efficient, upholding store presentation standards, and guiding Store Managers and their teams.

This role suits someone with strong experience handling multiple stores, solid people leadership capabilities, and a history of improving store outcomes through disciplined management and operational rigor.

Key Responsibilities

• Improve revenue and overall business performance across multiple Experience Centres in Hyderabad.
• Guide, develop, and support Store Managers and their teams to raise productivity and strengthen customer experience.
• Carry out regular business reviews and performance discussions with Store Managers.
• Track core retail metrics such as revenue, footfall, conversion rate, average order value, ticket size, customer satisfaction, and repeat purchases.
• Maintain strong standards across all stores for upkeep, visual merchandising, cleanliness, and brand adherence.
• Review staffing levels, attendance, productivity, and team performance on a consistent basis.
• Work with the marketing team to increase walk-ins and support local activation activities.
• Resolve significant customer issues and operational escalations.
• Ensure compliance with SOPs, audits, inventory checks, and operating procedures.
• Identify stores that are not meeting targets and implement corrective action plans.
• Assist with recruitment, training, succession planning, and team capability building.

Requirements

• Demonstrated background in managing multiple retail outlets or experience centres.
• At least 5 years of people management experience, including responsibility for Store Managers and frontline sales staff.
• Clear evidence of improving retail revenue and store-level performance.
• Hands-on experience with performance reviews, coaching, and employee development.
• Strong knowledge of retail KPIs including revenue, footfall, conversion rate, average order value, ticket size, and customer satisfaction.
• Practical experience in store operations, maintenance, audits, inventory control, and handling customer complaints or escalations.
• Strong leadership, communication, and stakeholder coordination skills.
• Comfortable operating in a fast-moving, high-growth environment.

Preferred Background

Applicants with experience in home decor, furniture, interiors, tiles, sanitaryware, building materials, consumer durables, electronics retail, lifestyle retail, or similar sectors will be preferred.

Employment Details

This is a full-time role based in Hyderabad, India.