Telecaller

About the Company

Boomaa Consultants is an experienced HR advisory firm that works with organizations across multiple industries to build effective people strategies. Its work spans talent acquisition, performance management, and employee engagement, with a focus on strengthening teams and improving overall business outcomes. The company collaborates with clients to create tailored solutions that match their objectives, culture, and long-term plans.

Role Overview

This full-time, on-site Telecaller position in Coimbatore involves reaching out to potential and existing clients, presenting services clearly, and collecting the information needed for recruitment and HR-related assignments. The role also includes responding to incoming queries, keeping call logs updated, maintaining databases, and following up with leads in a timely manner. In addition, the telecaller will coordinate with internal teams, arrange appointments or interviews, and communicate with candidates and clients in a professional and helpful way. Success in this role depends on meeting calling goals, following quality expectations, and maintaining a customer-first attitude in every interaction.

Key Responsibilities

• Place outgoing calls to prospects and current clients to introduce services and gather relevant details for HR and hiring activities.
• Answer incoming calls and handle enquiries with clarity and professionalism.
• Maintain accurate call records and keep databases updated.
• Track and follow up on leads to ensure prompt communication and action.
• Coordinate with internal teams to support recruitment and client servicing tasks.
• Schedule interviews, appointments, or other required interactions.
• Work toward call volume and conversion targets while preserving service quality.
• Handle each conversation with a courteous, solution-oriented, and customer-focused approach.

Qualifications and Requirements

• Strong spoken communication, attentive listening, and a polished phone etiquette are essential.
• Customer service abilities such as patience, empathy, and objection handling are important.
• Basic computer skills and comfort using CRM or calling tools are needed.
• Accuracy in record-keeping and database updates is expected.
• Good time management and organization are required to manage frequent calls and follow-ups.
• A target-driven mindset with the ability to balance speed and quality is necessary.
• Experience in telecalling, call centre work, sales support, or customer support is an added advantage.
• Completion of high school or an equivalent qualification is required; a degree in any field is beneficial.
• English and commonly spoken local languages in Coimbatore are preferred.

Additional Information

This is a full-time, onsite role based in Coimbatore, Tamil Nadu, India.