Systems Administrator - Melbourne

Role overview

Atturra is seeking a Systems Administrator to provide advanced operational support across customer and internal managed service environments. The role focuses on escalation handling, platform stability, service improvement, standardisation, and ensuring delivery aligns with agreed service levels and security expectations.

You will work alongside Service Delivery Managers, project teams, and customer stakeholders to support technical outcomes across Microsoft server and workstation platforms, Microsoft 365, VMware/Hyper-V virtualisation, automation, and enterprise backup tools such as Veeam and Commvault.

Technical operations and escalation management

• Investigate complex incidents, identify the underlying cause, and implement lasting fixes to reduce repeat issues.
• Strengthen monitoring, alerting, patching, and general operational health across managed service platforms.
• Take part in on-call or after-hours support as required by the roster.

Microsoft infrastructure and endpoint administration

• Manage and improve Microsoft Windows Server environments and essential services such as Active Directory Domain Services, DNS, DHCP, Group Policy, Remote Desktop Services, file services, and IIS.
• Handle configuration, security hardening, patching, and lifecycle activities for Windows 10 and Windows 11 endpoints.
• Support identity and access management, including Active Directory, Entra ID, multi-factor authentication, conditional access, and single sign-on where applicable.

Microsoft 365 administration

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune/Endpoint Manager, and related Microsoft security capabilities as required for client environments.
• Contribute to changes, migrations, enhancements, and optimisation work across the platform.

Virtualisation and platform support

• Deploy, maintain, and troubleshoot virtualised environments in VMware vSphere and Microsoft Hyper-V.
• Work with storage platforms and concepts such as SAN and NAS, including capacity planning and performance tuning.

Backup, recovery, and resilience

• Administer enterprise backup and recovery platforms including Veeam and Commvault.
• Carry out backup health checks, restoration testing, disaster recovery support, and incident recovery activities.
• Ensure backup strategies align with customer RPO and RTO targets as well as MSP standards.

Automation and continual improvement

• Build and maintain automation that improves service quality and reduces repetitive manual work, with PowerShell and Ansible strongly preferred.
• Create and update SOPs, knowledge base content, and technical standards to improve documentation quality and reuse.
• Spot improvement opportunities and help drive tool enhancement and standardisation.

Project support and service transitions

• Assist in moving solutions from delivery into operations and make sure handover and operational readiness are in place.
• Support onboarding of new managed services customers by coordinating with project teams, aligning customer practices with Atturra standards, verifying support readiness and skill coverage, reviewing documentation quality, and contributing to process and technical design advice where needed.

Working conditions

This is a permanent full-time position based in Melbourne with a hybrid working arrangement.

Candidate requirements

• Applicants must be Australian citizens or permanent residents.
• Strong diagnostic skills, including the ability to test completed work and confirm it is stable and usable.
• Proven background supporting Microsoft server and workstation environments in a multi-customer or managed service environment.
• Solid Microsoft 365 administration experience covering Exchange Online, Teams, SharePoint/OneDrive, and Entra ID; Intune experience is desirable.
• Hands-on experience with VMware and Hyper-V virtualisation.
• Practical knowledge of backup and recovery platforms, especially Veeam and Commvault.
• Automation-focused approach with strong scripting ability, particularly in PowerShell.
• Excellent communication and relationship-building skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to work independently, take ownership, and manage multiple priorities in a service environment.
• Strong documentation habits and disciplined change control, with comfort working in ITIL-aligned processes for incidents, requests, changes, and problems.
• Good stakeholder and vendor management skills, plus a willingness to stay current with emerging technologies.
• Strong Microsoft Office capability, including Outlook, Word, Excel, Visio, and Project.

Highly regarded knowledge areas

• Windows Server and core infrastructure concepts such as AD, GPO, DNS, DHCP, and NTP.
• Microsoft 365, Entra ID, and Intune.
• Virtualisation solutions such as VMware and Hyper-V.
• Backup platforms including Veeam and Commvault.
• Storage systems.
• Cloud platforms and services.
• Security systems.
• Networking systems and solutions.

Why this opportunity stands out

Atturra is one of Australia’s fastest-growing ASX-listed advisory and IT solutions businesses, offering a strong platform for career growth. The company has more than 1,300 professionals across Australia, New Zealand, Singapore, Hong Kong, and the USA, and its Managed Services division delivers hybrid IT, private cloud, and connectivity services backed by deep industry experience.

The culture promotes innovation, collaboration, learning, and practical working methods. Team values include camaraderie, innovation, dedication, respect, and excellence.

Employee benefits

• Access to an employee benefits, recognition, and wellbeing platform.
• Career progression through succession planning, internal promotion, and mentoring.
• Ongoing professional development support, including certifications and study assistance.
• Mental health support through an Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program with monetary rewards.

Diversity and inclusion

The company welcomes applicants from a broad range of backgrounds, including veterans, Aboriginal and Torres Strait Islander people, people with disability, LGBTQI+ community members, culturally diverse candidates, and others from underrepresented groups. Atturra is also recognised as a Veteran Friendly Employer and is committed to supporting veteran recruitment, retention, leadership, and career development.

Application notes

Applications must be submitted through the company careers page. Applications sent late or by email will not receive priority, and candidates should ensure all required questions are completed before submitting.

Talent pool notice

This selection process may also be used to build a talent pool for similar ongoing or temporary roles that arise within the next 12 months.

Recruitment agency note

The Talent Acquisition team manages this hiring process. External agencies may only submit referrals through the official supplier process and must be approved for the specific vacancy before any submission will be considered. Unauthorised submissions will not be reviewed, and agencies are asked not to contact employees outside Talent Acquisition about hiring matters.