Sales Coordinator - InterContinental Jeddah

Role Overview

The Sales Coordinator supports the sales function by managing client communications, coordinating room and meeting requirements, and keeping sales records and documents accurate. The role also involves administrative support, interdepartmental coordination, and helping deliver a smooth experience for guests and clients.

Key Duties

• Handle client calls and special requests, confirming final event details such as dates, timings, hotel room needs, and meeting room requirements.
• Follow up consistently with clients and keep all records current and accurate.
• Carry out administrative work including preparing proposals, letters, contracts, and similar documents.
• Gather information, update databases, and support monthly departmental reporting.
• Answer incoming calls and direct them to the relevant sales team members, and manage mail and fax correspondence.
• Coordinate with other departments on VIP amenities, special requests, special handling needs, and related service arrangements.
• Work with outside vendors when needed, such as floral providers or audio/visual suppliers, and verify that setup details match client expectations.
• Resolve guest requests or complaints to a satisfactory outcome and escalate major issues, disruptions, or dissatisfaction to a supervisor.
• Help build teamwork and service quality through regular communication and coordination across departments.
• Take on additional tasks as assigned, including guest room tours, property tours, special guest requests, and calendar maintenance.
• Participate in community relations activities.

Additional Information

Applicants who feel they may not match every requirement are still encouraged to apply if they believe they would be a strong fit for the role.

Employment Details

This is a full-time position based onsite in Jiddah, Makkah, Saudi Arabia.