Player Development Executive, D.C.

About the role

DraftKings is a technology company that is actively building AI into how it operates today and how it plans for the future. The company uses emerging technology to improve customer experiences, run operations more efficiently, and create new opportunities. This role supports that mission by strengthening VIP customer relationships and helping grow revenue.

As a Player Development Executive, you will focus on driving net revenue through proactive sales approaches while delivering excellent service to both new and existing VIP customers. You will partner with internal teams and stakeholders to support the company’s signature VIP experience and contribute to the growth of the VIP player base.

Key duties

• Build and nurture strong connections with premium players by delivering high-quality service and encouraging long-term loyalty.
• Support key VIP sales goals by improving customer engagement, market share, and net revenue.
• Follow all VIP rules, policies, and responsible gaming standards.
• Review and interpret data to spot patterns that can improve player performance.
• Recommend practical, solution-oriented ideas that strengthen the customer experience.
• Take part in the escalation workflow and coordinate with customers and internal teams to resolve issues quickly.

What the employer is looking for

• A bachelor’s degree in a relevant discipline, or 5 years of experience in gaming, hospitality, sales, or marketing.
• Genuine interest in improving the player experience, solving problems, and creating a positive team environment.
• Proven ability to identify and apply strategies that increase operational efficiency.
• Working knowledge of how to grow revenue while managing expenses carefully.
• Ability to secure and keep any required state gaming licenses.

Additional information

The company is publicly traded on NASDAQ under DKNG and is headquartered in Boston. Because this is a regulated gaming business, employment may depend on obtaining a gaming license from the relevant state agency. Support will be provided through that process if it applies to the role.

Compensation

The base salary range for this full-time position in the United States is USD 88,400 to USD 110,500 per year, with additional bonus, equity, and benefits where applicable. Actual pay is determined by work location and factors such as skills, experience, and relevant education or training. A recruiter can provide more detail during the hiring process.

Legal notice

In Massachusetts, it is illegal to require or use a lie detector test as a condition of hiring or continued employment. Employers who violate this law can face criminal and civil penalties.