Patient Pathway Coordinator

Role overview

The Patient Pathway Coordinator will sit within a central team and help keep the patient journey organised, joined-up, and focused on individual needs. The role supports a smooth administrative flow around each patient, while also providing cover for colleagues to maintain a dependable service at all times.

This post helps patients through their hospital experience so that care is delivered promptly, efficiently, and in coordination with the wider multidisciplinary team. A key part of the job is to oversee patient pathways safely and effectively, act as a consistent contact for appointment-related queries, and keep the patient and carer experience central throughout the pathway. The role also requires monitoring referral-to-treatment and cancer waiting time standards, raising any potential breaches to the appropriate manager, and working closely with MDT coordinators to ensure pathways are managed correctly.

In addition, the post holder will support data quality and validation work, confirm that pathway start dates are recorded for all patients, and assist the management team in identifying opportunities to improve pathway processes.

Key duties

• Deliver a high standard of customer service for the department and service users.
• Handle questions and concerns in a polite, professional, and helpful way, resolving issues where possible or passing them on to the right colleague.
• Use clear and effective communication with internal and external contacts while protecting the reputation of the Trust and department.
• Maintain confidentiality and present a professional image at all times.
• Support the ongoing development of the department by contributing to work of a consistently high quality.
• Complete all required mandatory training.

About the organisation

North Middlesex University Hospital NHS Trust is a medium-sized district general hospital in Edmonton, Enfield, North London, serving a diverse and multicultural local population, particularly across Enfield and Haringey. Many patients come from some of the most deprived communities in the UK, and a significant number were born overseas, creating a varied and demanding care environment.

The hospital has undergone major rebuilding over the past decade and now offers modern facilities. The Trust employs more than 3,500 staff, with over half living locally, and supports apprenticeships from the local community while working closely with local Health Watch groups.

It is an emergency-led hospital, with more than 90% of bed days used for patients admitted through emergency and ambulatory pathways. Alongside core acute services, the Trust also provides tertiary care for HIV and Sickle Cell Disease, a substantial cancer and radiotherapy service, and local community sexual health clinics.

The Trust places strong emphasis on staff development and training, including support for medical students from UCL and St George’s University Grenada, as well as nursing and midwifery students from Middlesex and City Universities.

Contact for informal enquiries

Name: Nawez Lalloo
Job title: Service Manager
Email: nawez.lalloo@nhs.net