Overseas Operations Manager (P2P)

About OKX

OKX is a major crypto exchange and the creator of OKX Wallet, helping millions of users access crypto trading and decentralized applications. The company also serves large institutions looking for exposure to crypto markets, and it emphasizes safety, reliability, and proof of reserves. As part of OKG, OKX works with products such as OKX, OKX Wallet, OKLink, and others, guided by values that focus on teamwork, integrity, and execution.

Role Overview

The company is looking for an experienced Overseas Operations Manager focused on P2P to lead strategic expansion and strengthen operational performance across important international markets. The position calls for strong knowledge of P2P market structure, merchant ecosystems, regional payment systems, and competitive positioning. The successful candidate should have practical exposure to P2P operations at major exchanges and be able to build expansion plans independently while driving clear business growth.

Responsibilities

• Create and execute regional P2P growth plans that support steady and scalable business expansion.
• Track regulatory changes in each market and evaluate how they may affect the P2P business model.
• Continuously refine market strategy in response to competition and shifts in local demand.
• Build, improve, and manage merchant onboarding flows, merchant segmentation, and incentive structures.
• Work closely with major merchants to maintain strong liquidity and competitive spreads.
• Improve trade completion, operational efficiency, and dispute resolution outcomes.
• Set up clear operating frameworks for merchants across regional markets.
• Partner with Product and Engineering to enhance P2P workflows and product features.
• Share structured feedback on product limitations, user issues, and differences in local user behavior.
• Strengthen end-to-end operations, including order routing, payment processing, and dispute management.
• Monitor key P2P metrics such as volume, active users, merchant depth, spreads, completion rate, and dispute rate.
• Use data analysis and anomaly detection to spot growth blockers and potential risk patterns.
• Study competitor pricing, incentives, merchant policies, and risk approaches, then recommend responses.

Requirements

• At least 5 years of platform operations experience, with crypto or Web3 exposure strongly preferred.
• Roughly 2 to 3 years of direct P2P operations experience in overseas markets outside Mainland China.
• Background working with major exchanges is required.
• Solid understanding of P2P liquidity behavior and how spreads are formed.
• Knowledge of regional payment methods, including bank transfers, local e-wallets, and alternative payment rails.
• Ability to modify operational plans quickly in line with market and competitive changes.
• Strong analytical thinking and a data-led approach to decision-making.
• Effective cross-functional communication and collaboration skills.
• Professional fluency in English; Chinese or another regional language is an advantage.
• Preferred: experience leading regional teams, community contributors, or local operators.
• Preferred: understanding of overseas P2P fraud patterns and payment-related risks.
• Preferred: ability to explain the structural differences between regional P2P markets independently.

Perks & Benefits

• Competitive overall compensation package.
• Learning and development support, including education subsidies.
• Team-building activities and company events.
• Wellness support and meal allowances.
• Comprehensive healthcare coverage for employees and dependants.
• Additional benefits may be shared during the hiring process.

Notice

Official vacancies are posted through the company’s careers website. Information shown on third-party sites may be incomplete or outdated, so applicants are encouraged to use the official application channel if uncertain.

Any personal data submitted during recruitment is handled according to the company’s Candidate Privacy Notice.