Guest Services Agent

About the Role

Mandarin Oriental, Doha is hiring a Guest Services Agent to join its Front Office team. This role sits within an award-winning luxury hospitality group known for delivering refined service, blending Asian-inspired hospitality with modern luxury across prime destinations worldwide.

The Doha property is presented as an intimate urban retreat in Msheireb Downtown Doha, combining Qatari heritage with contemporary design and offering easy access to Souq Waqif, the Museum of Islamic Art, and the West Bay business district.

Key Duties

• Welcome guests, complete check-in procedures, and escort them to their rooms in a timely manner.
• Review guest profile notes and ensure recorded preferences are handled appropriately.
• Manage the cash drawer in line with the hotel’s controller policy.
• Verify cash float at both the start and end of each shift to confirm balances are accurate.
• Deliver prompt, courteous, and efficient support to guests throughout arrival, stay, and departure.
• Coordinate guest requests with Concierge, Housekeeping, PBX, Reservations, and Room Service teams to ensure smooth service delivery.
• Prepare and submit cash-out reports, adjustment slips, paid-out vouchers, and bank count reports.
• Maintain clear communication with the Night Duty Manager and the Accounting team.
• Build a solid understanding of the hotel’s outlets, products, and services.

What the Employer Is Looking For

• A friendly, energetic, sociable, and positive approach.
• An engaging, authentic, and well-organized working style.
• At least 1 year of experience in Front Office operations.
• At least 2 years of experience in a 5-star hotel environment.
• Prior exposure to the Middle East hospitality market is considered an advantage.
• Comfort using Microsoft Office applications and HMS.

Benefits and Offerings

• Structured learning and development opportunities to support career growth.
• MOstay benefits, including complimentary nights and preferential room rates for colleagues and their loved ones.
• Health and colleague wellness programmes designed to support work-life balance and wellbeing.
• Retirement plans based on service length and role.
• Competitive pay and benefits package.
• Transportation and housing provided.
• Relocation support and vacation tickets.

Additional Information

The organisation emphasises teamwork, integrity, respect, accountability, and a growth mindset. It describes itself as a place for people who want to deliver exceptional guest experiences and grow within a globally recognised luxury hospitality brand.