Data Entry Coordinator - Pharmacy

About the Company

Cencora is a healthcare services organization focused on helping improve patient outcomes through pharmacy support, operational services, and patient-centered care. The company promotes an inclusive, collaborative environment and places strong emphasis on professional growth, community involvement, and high-quality support for healthcare providers and patients across the country.

About the Role

This is a full-time remote opportunity for a highly organized and clear communicator who can support pharmacy operations by acting as a connection point between physician offices, patients, and internal pharmacy teams. The role centers on handling incoming and outgoing communication, managing image-based documents, building patient profiles and referrals in pharmacy systems, and keeping records accurate and well organized. The person in this role will also help maintain smooth day-to-day operations by responding to questions, routing calls, following up on prescription matters, and supporting pharmacy care teams with disease-state-related needs.

Qualifications

• An active pharmacy technician registration issued by the State Board of Pharmacy is required.
• A bachelor’s degree in business administration, accounting, sales, marketing, computer science, or a similar field is preferred, or equivalent relevant experience may be accepted.
• At least 3 years of experience in a healthcare call center, pharmacy/physician office, or social services setting is expected.
• Strong verbal and written communication skills are essential.
• Comfort using Microsoft Office tools such as Outlook, Word, Excel, and Access is needed.
• Good time management, strong organization, and the ability to work independently are important.
• The ideal candidate should be detail-oriented, proactive, and able to learn quickly.
• Familiarity with pharmacy management systems and document handling processes is required.

Responsibilities

• Communicate with physician offices in a professional manner through both spoken and written channels.
• Review incoming image documents, organize them properly, and attach them in pharmacy management systems.
• Follow the correct process for each document and program requirement when creating patient profiles and referrals.
• Answer the main pharmacy phone line, transfer calls appropriately, and handle inbound inquiries promptly.
• Record clarification requests, follow-ups, and status updates in Pathpoint Rx/ScriptMed accurately.
• Resolve internal questions within the required timeframe.
• Place outbound calls to physician offices for prescription refills and clarification follow-ups.
• Check written refill requests and prescription clarifications for completeness and accuracy.
• Work in line with all applicable policies, procedures, safety standards, and regulations.
• Support patients and Pharmacy Care Coordinators with therapy-related and pharmacy care concerns, taking disease-specific needs into account.
• Take on other assigned tasks that help pharmacy operations and patient care.

Benefits

• Competitive pay with a full benefits package.
• Medical, dental, and vision insurance.
• Wellness support covering physical, emotional, financial, and social well-being.
• Backup dependent care, adoption support, infertility coverage, and family-building assistance.
• Behavioral health resources along with paid parental and caregiver leave.
• Training, mentorship, development resources, and employee resource groups.
• Opportunities for volunteering and community participation.
• An inclusive workplace culture backed by supporting resources.

Equal Opportunity

Cencora provides equal employment opportunities and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations are available for candidates with disabilities during the hiring process. Hiring, training, pay, benefits, promotions, and transfers are handled in accordance with applicable laws and equal opportunity principles.