Clinical Vendor Program Manager

About the Organization

Quantum Health is a privately held healthcare navigation company founded in 1999 and based in Central Ohio. Its mission is to simplify healthcare for members by helping them manage complexity and cost, and by connecting them to care at the right time and at the lowest appropriate cost. The organization describes its team as technology-focused and member-centered, with a strong commitment to inclusion and diversity.

Quantum Health encourages applications from candidates whose background may not match every listed qualification, reflecting its commitment to building diverse teams.

Role Overview

The Clinical Vendor Program Manager is responsible for guiding the strategy, sourcing, selection, and ongoing performance of clinical and pharmacy vendors. The position aligns vendor programs with business growth goals and client needs, while also providing senior-level guidance on vendor decisions, contract terms, delivery oversight, and risk control.

This role acts as the central contact point between clinical strategy/program teams and internal or external partners, supporting coordination across multiple disciplines and stakeholders. It is best suited to someone with experience in healthcare operations, vendor partnerships, and compliance in a payer or managed care setting.

Location

This position is based at the Dublin, Ohio campus with hybrid flexibility. It may also be performed remotely from anywhere in the United States.

Key Responsibilities

The role covers vendor strategy, performance management, stakeholder coordination, compliance monitoring, and contract oversight. It includes building long-term vendor roadmaps, evaluating opportunities to add, replace, or discontinue service lines, and ensuring all vendor relationships support enterprise goals, client priorities, quality standards, cost efficiency, and regulatory expectations.

You will also help define and negotiate service agreements, performance guarantees, and service level terms; work with Finance on revenue modeling; create and maintain program descriptions and order forms; establish metrics and benchmarks; analyze vendor performance; identify process improvements; manage data and reporting needs; and translate business needs into technical requirements for successful implementation.

In addition, the position requires regular communication with vendors, joint governance planning, collaboration with Sales, Legal, Procurement, Finance, Training, and Technical teams, and the ability to present clinical and operational data in a way that supports decision-making and client engagement. You will also support marketing activities such as campaigns and vendor summits, and serve as a subject matter expert in client discussions aimed at adoption and retention of vendor solutions.

Compliance ownership is a major part of the role. The manager must help ensure adherence to applicable regulations and internal standards, oversee required agreements such as BAAs, NDAs, and service agreements, monitor contractual obligations, and escalate any legal or regulatory concerns to the appropriate teams.

What You’ll Need

A bachelor’s degree in Health Administration or a related health field is required, with a master’s degree preferred. The ideal candidate has 3 to 5 years of vendor management experience in a payer, medical management, or healthcare operations environment, along with a proven record of managing large vendor portfolios valued in the millions.

Preferred credentials include an RN license. If the candidate is licensed, they must hold an active, unrestricted, and unencumbered license in good standing in one of the relevant clinical disciplines, such as RN, LCSW, LPC, PharmD, or another independent healthcare professional license. Where applicable, a multi-state license is required, and additional state licensure must be obtained and maintained within 90 days of hire. Keeping all required licenses current is a condition of employment.

Helpful certifications include CCM, CPHQ, CHC, or CPSM. The role also calls for strong contract negotiation ability, comfort working with clinical vendors, advanced analytical and problem-solving skills, excellent communication and presentation ability, cross-functional teamwork, strong organization, the ability to manage multiple initiatives at once, and experience with budget forecasting and contract financial oversight. Familiarity with clinical technology, care management platforms, vendor software, and payer systems is an advantage.

Additional Expectations

The selected candidate is expected to work with a high degree of personal accountability, integrity, and trustworthiness, and to follow Quantum Health’s policies, ethics, values, and data protection standards. All other duties may be assigned as needed.

Employment Type

This is a full-time role.

Notes

No salary range, bonus, opening count, or start date was provided in the source information.