Account Manager

Role overview

This opportunity is being promoted on behalf of a partner organization that will handle applications and the hiring process. The employer is seeking an Account Manager located in Canada.

In this role, you will be responsible for growing revenue, protecting customer relationships, and increasing long-term value across a large portfolio of enterprise clients. You will act as the main relationship owner, developing trusted connections with important stakeholders, spotting expansion potential, and helping clients get the most out of the solutions in place. The position is highly consultative and quota-driven, combining strategic account ownership with commercial delivery in a fast-moving SaaS environment. You will oversee the complete client journey, including renewals and expansion work, while partnering with teams across the business to support customer success and product adoption. This is a chance to make a direct impact on growth while building strong expertise in enterprise account strategy.

Key responsibilities

• Manage a portfolio of enterprise customers, with accountability for retention, growth, and revenue targets, including upsell and cross-sell goals.
• Lead the full renewal process from forecasting and negotiation through to risk reduction and final contract completion.
• Spot and develop revenue opportunities within current accounts using consultative conversations and structured discovery.
• Act as the central contact for assigned clients and build strong, multi-layered relationships with key stakeholders.
• Hold regular business reviews to evaluate account status, show value delivered, and identify areas for expansion.
• Create and execute account strategies that align with customer goals and long-term growth priorities.
• Keep CRM data current, including pipeline status and forecast updates, to support leadership planning and decision-making.
• Work with Customer Success, Support, Product, and Marketing teams to improve adoption, satisfaction, and revenue outcomes.
• Join forces with internal teams to resolve customer concerns and strengthen the overall client experience.
• Share customer feedback and market insights to help shape product direction and commercial planning.

Experience and requirements

• Between 3 and 5 years of experience in Account Management, Sales, or another client-facing revenue role in SaaS or enterprise settings.
• A proven history of handling large account portfolios of 100 or more accounts while meeting or surpassing revenue goals.
• Direct experience owning renewals and generating upsell or expansion revenue.
• Strong business understanding with the ability to spot, position, and close growth opportunities.
• Excellent verbal and written communication skills, plus the ability to build relationships and influence stakeholders at several levels of an organization.
• A consultative sales style with solid discovery, negotiation, and solution-presentation skills.
• Strong organizational habits, good time management, and the ability to juggle a high-volume portfolio effectively.
• Comfort using CRM platforms such as Salesforce or similar pipeline management tools.
• A self-driven, resilient, and goal-oriented approach with a strong focus on results.
• A bachelor’s degree is preferred, or equivalent professional experience may be accepted.

Compensation and benefits

• Approximate annual base pay of CAD 70,000 to CAD 80,000, plus eligibility for variable compensation.
• Remote work arrangement available anywhere in Canada.
• Performance-based incentives and rewards tied to quota achievement.
• Health, dental, and vision coverage.
• Employee assistance support and wellness programs.
• Retirement savings options, including RRSP/401k matching where applicable.
• Paid time off and flexible working arrangements.
• Learning, development, and career advancement opportunities in a global SaaS setting.
• A collaborative and inclusive workplace culture centered on innovation and customer success.

Privacy and hiring process

Applications are reviewed through an AI-assisted matching process designed to evaluate candidates quickly, fairly, and consistently against the role’s core requirements. The strongest matches are shortlisted and shared with the hiring employer, whose internal team handles interviews, assessments, and final hiring decisions.

By applying, you acknowledge that personal data may be processed to assess your candidacy and shared with the employer under applicable data protection laws, including GDPR where relevant. You may request access, correction, deletion, or objection rights at any time.

AI tools may also support parts of the hiring workflow, such as resume review, response analysis, and consistency checks. These tools assist the recruitment process but do not replace human judgment, and final hiring decisions are made by people.