Account Installation Representative

About Cigna Healthcare

Cigna Healthcare is an international health services organization focused on improving healthcare delivery. Originating in the United States and now active in more than 30 countries, the company supports over 180 million customers and patients across the world. In 2025, it was ranked 13th on the Fortune 500 list and is widely regarded as a highly trusted and influential industry name.

The company’s purpose is to improve health, wellbeing, and peace of mind for the people it serves.

Cigna Saudi Arabia operates as a branch of Cigna Worldwide Insurance Company and was the first foreign company licensed by the Insurance Authority in the Kingdom of Saudi Arabia. It is committed to providing leading health solutions that support Vision 2030.

You will be part of a global organization where trust, open communication, and a positive work environment are central to the culture. Leaders are described as steady, approachable, and supportive, helping employees stay balanced while contributing to meaningful work.

The organization values people who work well in teams, care about making a real difference, and want to develop in a company that prioritizes people.

Role Overview

The Account Installation Representative is responsible for setting up and maintaining medical benefit plans accurately within internal platforms and third-party administrator systems. The position ensures that members, providers, and clients receive correct and current information related to eligibility, coverage rules, authorization needs, and claim processing parameters.

Key Responsibilities

• Study product documents and policy schedules to design and configure benefit plans for internal systems and TPAs.
• Enter and manage eligibility rules, copays, deductibles, out-of-pocket limits, covered services, provider networks, annual and lifetime caps, and service inclusions or exclusions.
• Support and verify API and data feed connections between internal systems and TPA platforms, including policy enrollment, benefit tables, and provider network data.
• Check group setup details, benefit plan revisions, renewals, and updates; work with underwriting, sales, and client services teams to collect accurate plan information; confirm benefit setup before policy activation to reduce claim issues.
• Partner with underwriting, sales, business support, and policy validation teams to ensure the client and product details are reflected correctly.
• Take part in user acceptance testing for plan setup changes and system improvements.
• Coordinate with TPAs to keep benefit configuration aligned across internal and external platforms.
• Prepare and maintain benefit mapping, data exchange configuration manuals, and related documentation for TPAs.
• Keep setup records, configuration logs, and audit trails in line with regulatory and internal compliance requirements.
• Work with broader operations teams to support operational readiness so that business support, eligibility, compliance, contact center, and claims functions are ready by the client effective date.
• Investigate and resolve benefit-related mismatches raised by claims or customer service teams between internal systems and TPA platforms.

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field, or equivalent practical experience.
• 1 to 2 years of experience in benefit setup or insurance policy administration within a health insurance environment.
• Hands-on experience with benefit configuration tools and administrative systems.
• Good understanding of medical coverages, exclusions, policy wording, and product structure.
• Knowledge of insurance regulatory requirements such as CHI, IA, and Nphies.

Skills and Experience

• Strong knowledge of regulatory standards, benefits, and insurance products.
• High attention to detail with solid analytical ability.
• Comfort using MS Office tools, especially Excel and Word, along with data entry systems.
• Good understanding of benefit structures used in SME and corporate policies.
• Experience working with TPA platforms and insurance core systems.

Why Join Us

• Market-competitive compensation.
• A multicultural work environment with hybrid flexibility.
• Private medical insurance.
• Employee wellbeing benefits.
• An educational development program that encourages ongoing learning and career growth.

About The Cigna Group

The Cigna Group is driven by a commitment to improving lives through meaningful work. Through its businesses, Cigna Healthcare and Evernorth Health Services, the group works to strengthen the health and vitality of clients, customers, and patients while supporting business growth and better outcomes.

Equal Opportunity and Support

Applications are reviewed without discrimination based on race, color, age, disability, sex, pregnancy or childbirth-related conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or family status, genetic information, public assistance status, citizenship, or any other protected characteristic under applicable equal employment laws.

If you need a reasonable accommodation to complete the online application process, you can contact the support email provided by the employer.