Reservations Assistant
City of Westminster, England, United Kingdom (Hybrid) · Tempo total
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- Experiência
- Qualquer
- Salário
- GBP 32,000 / month
- Vagas
- 1
- Publicado
- há 2 horas
- Work mode
- Híbrido
- Eligibility
- Candidates with hospitality reservations experience who are comfortable working in a fast-paced environment and handling bookings for multiple venues can apply.
- Resume
- Required to apply
Where you'll work
Descrição da vaga
Overview
This is an office-based reservations role supporting a premium cocktail bar group in Central London. The position sits within a busy head office team and focuses on guest enquiries, booking management, and smooth day-to-day reservations operations across several high-volume venues.
Working Pattern
The role is full-time, Monday to Saturday, working 5 days per week. After the probation period, the schedule becomes hybrid with 3 days in the office and 2 days working from home.
Why This Role Could Be a Great Fit
- Strong room to grow, with the possibility of moving into events work later on.
- Hybrid working is available after probation.
- You will join a lively, fast-moving team in an expanding and popular brand.
Core Responsibilities
You will act as the first contact for guest booking enquiries across a portfolio of busy venues. The role requires confident handling of reservations, clear communication with guests and venue teams, and accurate administration to ensure a smooth booking journey.
- Manage a large volume of incoming reservations and guest queries.
- Support several venues while liaising closely with on-site management.
- Respond to phone calls, emails, booking platform updates, and group booking requests.
- Provide guests with prompt, helpful, and accurate information.
- Keep administrative records organised and produce reports where required.
Experience and Skills Needed
The ideal candidate will have prior hospitality reservations experience, ideally gained in bars, clubs, restaurants, or hotels. Experience supporting multiple venues or busy, high-traffic sites is important, along with the ability to cope with heavy call volume. Familiarity with DesignMyNight would be a plus.
- Hospitality reservations background.
- Experience handling high-volume guest contact.
- Ability to manage bookings across multiple sites.
- Strong verbal and written communication.
- Good admin and reporting skills.
- Comfortable working in a fast-paced environment.
- DesignMyNight knowledge is advantageous.
Additional Information
This is a full-time Monday-to-Saturday role, working 5 days each week. The location is Central London, in the City of Westminster.