Remote Veterinary Client Support Representative

Role Overview

This position is for a compassionate and reliable support professional who will assist veterinary clinics in the United States with customer communication. The role involves speaking with pet owners and clinic clients, helping manage appointments, recording details accurately, and delivering a calm, professional experience throughout every interaction.

It is a strong fit for someone who enjoys phone-based customer service, can handle healthcare-like conversations with care, and is comfortable working from home in a structured environment with clear procedures.

What You Will Be Doing

• Answer incoming calls and place outgoing calls in a professional, efficient manner.
• Help pet owners book, change, or confirm appointments and respond to general questions.
• Work according to each clinic’s processes, workflows, and documentation standards.
• Record customer details and conversation notes accurately in CRM and scheduling tools.
• Route urgent issues to the appropriate team or escalation path when needed.
• Keep a warm, respectful, and empathetic tone during sensitive conversations.
• Support veterinary clinics by consistently providing high-quality customer care.
• Handle several tools and tasks at once while preserving accuracy and speed.
• Meet expectations for attendance, productivity, and service quality.

Technical Setup Needed

• Windows 11 computer is required; Mac devices are not supported.
• At least 16 GB of RAM is needed.
• A webcam must be available.
• USB headset with microphone is required.
• Internet must be reliable, wired, and high-speed.
• A quiet, professional workspace is necessary.
• Backup power is strongly preferred.
• You must be able to complete a technical verification.

Hiring Process

Every applicant must complete the full selection process. The stages include an application form, prescreen questionnaire, video interview, live interview, and final interview.

Language Requirement

This is an English-language role. Strong written and spoken English is required, and resumes must be submitted in English to be reviewed.

Employment Details

• This is a full-time independent contractor role.
• Work is remote, but only candidates based in Mexico are eligible.
• Compensation is $5.50 USD per hour.
• Pay is issued weekly in arrears.
• Paid training is provided.
• The target training start date is June 29, 2026.

What the Team Values

The team supports veterinary clinics that play an important role in the lives of pets and their owners. They are looking for people who are dependable, detail-oriented, professional, and genuinely caring in customer interactions.

Requirements

• Must currently live in Mexico.
• Prior experience in a call center or customer service role is required.
• Previous remote work experience is required.
• Strong English communication skills are essential.
• Pronunciation should be clear with minimal accent.
• Good listening ability and practical problem-solving skills are needed.
• Ability to follow detailed procedures and workflows is important.
• Strong attention to detail is expected.
• Communication must be professional and empathetic.
• Comfort with emotional or sensitive customer discussions is necessary.
• Immediate availability is preferred.

Preferred Background

• Experience in healthcare customer service is a plus.
• Veterinary industry experience is a plus.
• Background in a medical office is helpful.
• Appointment scheduling experience is preferred.
• Experience using CRM systems is preferred.
• Experience with ticketing systems is preferred.
• Pet ownership or a strong interest in animals is welcomed.