Quality Control Officer

Role overview

The Quality Control Officer is responsible for carrying out daily on-site quality audits, documenting findings, and ensuring that corrective and preventive actions are completed in a timely manner. The role also involves acting as the cluster’s representative during authority-led or external audits, and keeping the QA/QC team informed with regular progress updates. Attention to detail, the ability to work independently, and strong communication skills are key to maintaining service quality and supporting continuous improvement.

Key duties

• Be present at the site and conduct independent quality control checks every day across at least half of the cluster’s operational work.
• Carry out random audit sampling through ITeFM, covering both document reviews and on-site inspections.
• Inspect cleaning and horticulture services for the assigned clusters/camps, and escalate defects to the SP supervisor and TOs for follow-up.
• Compile audit findings and submit reports to the QA auditors.
• Monitor and chase the completion of corrective actions and preventive actions recommended in audit reports.
• Act as the representative for the cluster during authority audits and other external review exercises.
• Provide direct updates to the QA auditor on QC reports and audit-related matters.
• Handle any additional tasks assigned by the supervisor.

Candidate profile

The preferred candidate should hold a diploma in Facilities Management, Electrical Engineering, Mechanical Engineering, Building Services, or a similar discipline. A minimum of 2 years’ experience in Facilities Management or Quality Management is required. Preference will be given to applicants with ISO Internal Auditor certification. A Class 3 driving licence will be considered an advantage.

Why this role

• Join a growing global organisation with an international footprint.
• Benefit from a workplace that supports internal career growth and promotion.
• Be part of an employer that actively values diversity and inclusion.

Diversity and inclusion

The company promotes a culture where everyone belongs. It supports and celebrates diversity across race, colour, religion, national origin, sexual orientation, gender identity, disability status, and protected veteran status. Inclusion is treated as a daily practice and is embedded into the organisation’s culture, not limited to special observances.