C
Quality Analyst
Pune, Maharashtra, India · Tempo total
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- Experiência
- 1–4 yrs
- Salário
- —
- Vagas
- 1
- Publicado
- há 3 horas
- Modo de trabalho
- No escritório
- Educação
- Qualquer graduado
- Elegibilidade
- Qualquer pessoa com formação superior pode se candidatar.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Role overview
We are looking for a Quality Analyst to support performance improvement in a BPO/call centre environment in Pune. The role focuses on monitoring interactions, spotting process gaps, and helping teams strengthen service quality and compliance.
Key responsibilities
- Review quality metrics and monitor work outcomes to pinpoint opportunities for process and procedure improvement.
- Work closely with team members to roll out process enhancements while staying aligned with industry requirements and standards.
- Create and update quality documentation, including call calibration material and root cause analysis reports.
- Guide and coach team members on quality assurance practices and best methods.
Requirements
- 1 to 4 years of experience in a Quality Analyst role, or a similar position, within the BPO or call centre industry.
- Solid knowledge of process improvement approaches such as Six Sigma, with the ability to use them in day-to-day work.
- Very good Excel skills, including the ability to analyze data and prepare reports.
Eligibility
This opportunity is open to any graduate.
Additional information
Company: Calling 24o7 Bpo Services Private Limited. Location: Pune, India.