Operations Specialist

About Twende Ride

Twende Ride is a mobility brand based in Dar es Salaam, designed around the realities of everyday movement. The company sees each trip as part of daily life — whether it is the commute to work, an evening outing, errands, celebrations, or simply getting around the city. Its aim is to be more than a transport service by serving as a dependable travel companion for people on the move.

Built in Tanzania’s busiest city, the brand understands the pace, traffic, ambition, and practical challenges of Dar es Salaam. Its focus is to make travel feel more comfortable, safer, simpler, and more personal for riders heading to work, meeting friends, returning home, or navigating the city.

The broader mission is to create a movement experience that feels easy, reliable, and connected, while also supporting the communities, drivers, and everyday experiences that shape life in Dar es Salaam.

Role Overview

As an Operations Specialist, you will help keep daily operations running smoothly so riders and partners receive a consistent, dependable experience. This is a full-time, on-site role in Dar es Salaam, Tanzania.

Your work will include tracking operational performance, spotting service gaps, and coordinating quick resolutions with internal teams and field staff. You will also support driver and vehicle onboarding, verification, and compliance activities, while keeping documentation and records accurate and up to date.

In addition, you will work closely with customer support, product, and sales teams to refine processes, roll out operational initiatives, and support market growth. The role also involves assisting with small projects, process improvements, and training efforts that help strengthen service quality and partner relationships.

Responsibilities

• Monitor day-to-day operations and track key service metrics to ensure smooth delivery.
• Identify operational issues, investigate root causes, and coordinate timely fixes with relevant teams.
• Support onboarding, verification, and compliance checks for drivers and vehicles.
• Maintain complete and accurate operational documentation and records.
• Work with customer support, product, and sales teams to improve workflows and processes.
• Help implement operational projects and initiatives that support business expansion.
• Contribute to process optimization efforts and small-scale improvement projects.
• Assist in planning and delivering training sessions for partners or field teams.
• Support service quality improvements and partner engagement activities.

Requirements

• A diploma or bachelor’s degree in Business Administration, Operations, Logistics, or a related discipline.
• At least 2 years of experience in operations, logistics, customer support, onboarding, or a similar customer-facing role.
• Prior exposure to ride-hailing, mobility, logistics, or a technology platform environment is an advantage.
• Comfort using Microsoft Office, Google Workspace, and operational or reporting tools.
• Strong analytical thinking, problem-solving ability, and sound judgment.
• Ability to read operational data, spot patterns, and suggest practical improvements.
• Well-organized, proactive, and able to work flexible hours.
• Familiarity with routes and transport conditions in Dar es Salaam, Mwanza, Morogoro, and Dodoma is an added benefit.
• A practical, hands-on mindset with leadership qualities, consistent follow-up, and interest in supporting a Tanzanian mobility platform.
• Strong written and spoken communication skills.
• High attention to detail and strong organizational discipline.
• Ability to manage several priorities at once in a fast-moving environment.
• Patience, empathy, and composure when dealing with difficult rider or driver situations.
• Process-improvement mindset with the ability to spot gaps and recommend better ways of working.
• Comfort using AI tools, especially language models such as ChatGPT and Gemini, to improve productivity, communication, reporting, and operational efficiency.
• Collaborative approach with the ability to work across support, product, finance, and field teams.

Additional Information

This is an on-site role based in Dar es Salaam, Tanzania. The company is looking for someone who can work flexibly when needed and contribute actively to operational execution, service improvement, and local expansion efforts.

How to Apply

Interested candidates are invited to share their CV with the hiring team by email.