Multiple Network Operations Center (NOC) Roles

Overview

This opening covers several experienced Network Operations Center (NOC) roles supporting enterprise network operations in Doha, Qatar. The positions are part of a 24x7x365 environment focused on keeping services available, handling incidents efficiently, strengthening infrastructure performance, and maintaining operational discipline.

Available Roles

• NOC Lead
• L2/L3 Senior Network Specialist
• L2 NOC Analyst
• L1 NOC Analyst

NOC Lead - Key Responsibilities

• Direct day-to-day NOC operations and ensure service delivery around the clock.
• Guide, manage, and develop teams working across support tiers.
• Make sure operations meet SLAs, KPIs, service management standards, and agreed processes.
• Create and maintain SOPs, escalation paths, operating procedures, and governance controls.
• Serve as the main escalation point for major incidents, leadership escalations, audits, and operational reviews.
• Analyze incident patterns, service metrics, and operational risk areas.
• Lead improvement initiatives that raise service quality and operational effectiveness.
• Handle workforce planning, shift rosters, capacity planning, and staffing allocation.
• Oversee performance management, coaching, development, and succession planning for the team.
• Work with stakeholders, suppliers, service partners, and internal departments.
• Prepare executive dashboards, KPI summaries, service review packs, and monthly operational reports.
• Keep NOC activities aligned with business goals and customer expectations.

L3 Senior Network Specialist - Key Responsibilities

• Lead technical recovery for Priority 1 and Priority 2 incidents in complex network environments.
• Carry out detailed root-cause analysis and define long-term corrective measures.
• Review, refine, and improve enterprise network designs for performance, security, scalability, and resilience.
• Assess routing, switching, firewall rules, VPN setups, and interface behavior.
• Provide specialist support for difficult infrastructure issues.
• Recommend network enhancements, technology refreshes, and operational changes.
• Support disaster recovery planning, testing, and execution readiness.
• Partner with project teams on transformation and modernization work.
• Coach L1 and L2 staff through knowledge transfer and technical mentoring.
• Help define technical standards, best practices, and governance for network services.

L2 NOC Analyst - Key Responsibilities

• Handle incidents escalated from L1 support.
• Perform advanced troubleshooting for routing, switching, firewall rules, VPN connectivity, and network performance issues.
• Investigate incorrect configurations and repeated service interruptions.
• Review logs, events, and performance data to isolate root causes.
• Work with infrastructure and security teams on backups, firmware updates, maintenance, and planned outages.
• Confirm service recovery before closing incidents.
• Perform root cause analysis and maintain technical documents and knowledge articles.
• Adjust monitoring thresholds and suggest improvements to alerting.
• Support problem management and recurring-incident reduction efforts.
• Share technical guidance with L1 analysts.

L1 NOC Analyst - Key Responsibilities

• Track network alerts through dashboards, monitoring platforms, and notification systems.
• Respond to alerts and incidents within SLA targets.
• Carry out initial diagnostics for link failures, unreachable devices, interface errors, and high-usage alerts.
• Run basic connectivity tests and confirm service status.
• Record, classify, follow, and update incidents accurately in the ticketing tool.
• Follow SOPs, triage steps, and incident management procedures.
• Escalate issues to L2 teams based on severity, impact, and escalation rules.
• Maintain shift handover notes, operational logs, and incident records.
• Coordinate with internal teams for updates and restoration work.
• Ensure all operational actions are documented to required standards.

Qualifications and Experience

NOC Lead: A bachelor’s or master’s degree in Network Engineering, Telecommunications, Information Technology, or a related discipline is required. CCNP and ITIL Foundation certifications are mandatory, while PMP is preferred. Candidates should bring at least 10 years of network operations experience, including 3 years or more in a leadership or managerial NOC role.

L3 Senior Network Specialist: A bachelor’s or master’s degree in Network Engineering, Telecommunications, or a related field is needed. CCIE, JNCIP, or a similar expert-level certification is required. Applicants should have at least 8 years of experience in complex, high-availability network environments, along with experience in architecture, optimization, incident handling, and disaster recovery planning.

L2 NOC Analyst: A bachelor’s degree in Networking, Telecommunications, Information Technology, or a related field is required. CCNA is mandatory, CCNP is preferred, and ITIL Foundation is preferred. Candidates should have 3–5 years of experience in network administration, operations, or support, plus strong troubleshooting exposure across routing, switching, VPNs, firewalls, and enterprise networks.

L1 NOC Analyst: A bachelor’s degree in IT Networking, Computer Science, Information Technology, or a related field is required. CCNA and/or CompTIA Network+ certification is mandatory. Candidates should have 2–3 years of experience in network monitoring or NOC environments, together with a working understanding of routing, switching, TCP/IP, DNS, DHCP, monitoring tools, and ticketing systems.

Additional Information

This is a full-time onsite role in Doha, Qatar. The work environment operates continuously across all days and hours of the year, so candidates should be comfortable working in a 24x7x365 operational setup.