IT Support Specialist

Role overview

We’re seeking a seasoned and driven IT Support Specialist to join a fast-moving team building software solutions for occupational health and workplace safety. The position suits someone who enjoys troubleshooting, guiding users, and keeping software systems running reliably in a customer-facing support setting.

This is a full-time, permanent role based in Paderborn, Germany, with a hybrid work setup and a 40-hour workweek. The start date is as soon as possible. Compensation is €40,000 to €45,000 gross per year, depending on experience.

What you’ll do

• Handle incoming technical questions from customers at both first- and second-line support levels.
• Track, record, and work through incidents in a ticketing platform.
• Investigate and fix issues involving Windows systems, software products, and connectivity.
• Use remote assistance tools to support customers efficiently.
• Partner with internal development and product teams to diagnose problems and improve service outcomes.
• Help refine support procedures and expand the internal knowledge base.
• Maintain clear, timely, and professional communication with customers during the full support process.

What we’re looking for

You should be technically confident, customer-focused, and comfortable working in a collaborative support environment.

• 2 to 3 years of experience in IT support, helpdesk, or a comparable technical support position.
• Solid working knowledge of Microsoft Windows operating systems.
• Good understanding of PC hardware, Microsoft Office, and foundational networking concepts.
• Hands-on experience with ticketing tools such as Freshdesk or similar systems.
• Exposure to remote support software such as TeamViewer or equivalent tools.
• Strong analytical thinking and communication abilities.
• Native-level German at C2 is mandatory.
• English skills are beneficial but not required.

Benefits and working environment

• Hybrid work arrangement combining office and remote work.
• Modern workplace equipped with current tools and equipment.
• Flexible working hours to help support work-life balance.
• Mobility assistance such as parking, an e-bike, or a public transport subsidy.
• Lunch support and other employee benefits.
• Ongoing training and development opportunities.
• Friendly, collaborative team culture with flat structures.
• Regular team activities and a positive day-to-day atmosphere.

Why this position stands out

In this role, your impact goes beyond solving technical problems—you’ll help shape customer satisfaction and the overall success of the software products. Your work will help ensure dependable, efficient systems that users can rely on every day.

If you’re looking for a stable yet energetic environment where both technical expertise and communication skills matter, this could be a strong fit.

Additional details

Location: Paderborn, Germany (Hybrid)

Employment type: Full-time, permanent

Working hours: 40 hours per week

Start: As soon as possible

Salary: €40,000–€45,000 gross per year, based on experience