Executive, Customer Success

About Teleport

Teleport is a leading integrated logistics company in Southeast Asia, focused on making shipping and delivery faster, more affordable, and dependable. The company’s goal is to enable next-day delivery across the region and keep improving how logistics work at scale.

The team is built around four core values: acting with urgency, pushing for innovation, working with clear purpose and precision, and staying genuine and transparent in everything it does.

What this role involves

This position is part of a fast-moving logistics environment where execution, consistency, and strong follow-through are essential. The role involves handling operational tasks carefully, making informed decisions quickly, and keeping reporting, documentation, and process discipline in strong shape.

You’ll work across multiple functions and spend much of your time ensuring smooth delivery, managing your responsibilities end to end, and supporting the customer experience through reliable coordination and attention to detail.

Key responsibilities

The role focuses on managing air cargo reservations, supporting customers, and coordinating closely with internal teams to ensure bookings and shipments run smoothly.

• Handle air cargo reservations and bookings accurately and efficiently; experience with Smart Kargo is preferred.
• Check booking details, spot missing or incorrect information, and ensure issues are resolved quickly.
• Guide customers on Teleport Cargo processes and system usage, including training and ongoing support.
• Follow up on booking confirmations and shipment movement proactively.
• Serve as the main contact for assigned customers.
• Develop and maintain strong working relationships with customers.
• Respond quickly to customer questions, service requests, and escalations.
• Work with Sales, Operations, Product, and Support teams to maintain service quality.
• Track customer satisfaction and contribute ideas for continuous improvement.
• Support customer onboarding, retention, and growth efforts.
• Take on other tasks assigned by the reporting manager.

Requirements

• Good understanding of the full reservation workflow, from booking through follow-up to cargo handover.
• Strong communication skills for working with customers and internal stakeholders such as Sales and Operations.
• High attention to detail in data entry, documentation, and compliance to reduce revenue leakage.
• Ability to manage workflows accurately, stay organized, and follow processes carefully.
• Comfort working with multiple teams and handling customer concerns professionally.

Benefits and work culture

Teleport promotes a diverse and inclusive workplace where different backgrounds and viewpoints are valued. The company encourages applicants from all walks of life and aims to create an environment where people feel respected and included.

• Access to broad learning resources and unlimited training support, including Notion.
• Casual dress culture with no requirement for formal office wear.
• Travel and dining perks, including 90% off flights within the AirAsia network and 10% to 15% discounts at selected KLIA2 eateries.
• Strong focus on learning, growth, teamwork, and recognizing achievement.

Additional information

The team values disciplined execution as much as ideas, especially as the company works toward an IPO. Success in this role depends on doing the fundamentals consistently well, following up thoroughly, and maintaining strong process hygiene.

The company emphasizes fast, data-informed decisions, careful reporting, and reliable documentation as part of everyday work.