Digital Business Analyst

Role overview

We are working with a prominent Australian organisation to recruit an experienced Digital Business Analyst to join its digital function in Sydney. This is an initial 6-month contract role within a business-as-usual environment, where the focus is on improving existing digital products, enhancing platforms, and delivering new customer-facing digital features.

What you will do

• Collect, examine, and record business and functional requirements.
• Partner with stakeholders to uncover, assess, and rank digital improvements and platform upgrades.
• Assist in rolling out new functionality across websites and other digital touchpoints.
• Run workshops and lead stakeholder conversations to progress decisions and outcomes.
• Work alongside product owners, UX specialists, developers, and testers.
• Develop user stories, process flows, and acceptance criteria.
• Support ongoing improvement efforts across digital platforms.

What we are looking for

• Solid background as a Business Analyst in digital settings.
• Hands-on experience across websites, mobile apps, or similar customer-facing digital channels.
• Track record of delivering enhancements, feature refinements, and platform uplift work in a BAU environment.
• Strong communication and stakeholder management abilities.
• Well-developed skills in gathering requirements, documenting details, and facilitating discussions.
• Experience working in Agile delivery teams.
• Prior exposure to aviation, travel, or transport would be an advantage.
• Familiarity with customer experience, digital product, or e-commerce platforms.

Additional information

This role is based in Sydney, New South Wales, Australia and is a full-time onsite contract opportunity. It is intended for someone who is comfortable working hands-on to improve digital experiences and support meaningful business outcomes. If the opportunity interests you, a confidential discussion may be arranged via the recruiter contact provided in the source.