Customer Service Representative

Job Summary

We are hiring a Customer Service Representative for a growing manufacturer that designs custom-engineered solutions. This position goes beyond standard customer support and is intended as a long-term career path in a company that values internal growth and leadership development. New team members start by learning how the business operates from the ground up, with exposure to engineering, operations, manufacturing, and technical sales.

The company works with customers ranging from small manufacturers to large global businesses, delivering tailored motion control solutions for specialized engineering needs. This role is a strong fit for someone who is driven, enjoys solving problems, likes building professional relationships, and is comfortable working in a collaborative technical setting.

Responsibilities

• Act as the main contact for customer questions, order updates, and project-related communication.
• Handle quotations, customer orders, and service requests with speed and accuracy.
• Work closely with engineering, sales, and operations teams to keep projects moving smoothly from quote stage through final delivery.
• Share order progress, lead times, shipping information, and project schedules with customers.
• Develop and preserve strong customer relationships through prompt support and practical solutions.
• Keep customer data, order details, and supporting documents updated in the ERP system.
• Assist internal departments in meeting customer expectations while upholding service quality standards.

Requirements

• 3 to 5 years of experience in customer service, preferably in manufacturing, engineering, industrial, or another technical environment.
• Strong spoken and written communication skills with a customer-focused attitude.
• Good organization and time management skills, with the ability to juggle multiple priorities.
• Experience working with ERP software and Microsoft Office tools.
• High attention to detail and a strong commitment to accuracy.
• Willingness to learn, build new capabilities, and grow within a technical manufacturing business.
• Prior experience supporting technical products or engineered solutions is preferred.
• Ability to work cross-functionally in a fast-paced environment.
• Strong troubleshooting ability and a proactive approach to serving customers.

Why Join

This position offers more than routine customer support. It is designed as a launch point for a stable and rewarding career in a company that actively invests in employee development and internal promotion. Team members gain broad exposure to engineering, operations, manufacturing, and technical sales while contributing to customized solutions used across many industries. It is a strong opportunity for someone seeking stability, professional development, and long-term growth.